Number of Seats/Users: SoLike offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows SoLike that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from SoLike. SoLike reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: SoLike offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from SoLike. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: SoLike often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that SoLike delivers very consistent value across time savings, quality of responses, and ease of use for our clients.

From the feedback we see, the top strengths look like this:

• Significant time savings
  Many Spendbase clients report saving between 12–20 hours per month on handling customer feedback. They mention answering Google, Booking, TrustPilot and other platforms “in a few clicks,” which is a strong ROI signal.

• Ease of setup and daily use
  The Chrome extension is often described as simple to install and quick to adopt. Teams become autonomous fast, even when they are not very tech-savvy.

• High quality, on-brand responses
  Our internal data shows that SoLike:

• Understands the context and issues raised by customers
• Adapts to the brand’s tone and style
• Produces varied, non-repetitive answers

• Eliminates spelling mistakes and boosts perceived professionalism

• Multichannel and multilingual coverage
  Spendbase clients particularly value:

• Multi-platform distribution of answers (Google, TripAdvisor, Booking, etc.)

• Automatic responses in the customer’s language, with “perfect” multilingual output

• Business impact
  Several clients mention:

• Reaching a 100% response rate
• Attracting new customers thanks to better managed feedback
• Feeling more confident about their online reputation

There are also a few recurring areas where clients see room for improvement:

• Interface and collaboration
• Some would like a more polished interface

• Simpler collaboration for multi-person teams is requested

• Channel coverage

• Today, SoLike focuses on review platforms
• Some clients would like the same AI help for comments on social networks

In short, our data indicates that SoLike is seen as a “must-have” tool by many Spendbase clients in hotels, restaurants, services, and eCommerce. The core value is clear: strong time savings, professional and personalized responses, and better control of online reputation, with a few expected product improvements around UI, collaboration, and broader channel support.