Number of Seats/Users: Solitics offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Solitics that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Solitics. Solitics reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Solitics offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Solitics. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Solitics often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Solitics is generally seen as a strong, high-potential platform, especially for real‑time, data‑driven marketing in iGaming, fintech, and trading — but with consistent feedback around reporting and analytics maturity.

Below is a quick breakdown of what Spendbase clients tell us.

Overall sentiment
– Average satisfaction: solidly positive (mostly 4–5 star feedback, with a few neutral scores tied to analytics gaps).
– Typical use cases: multi‑channel user journeys, real‑time triggers, CRM marketing, retention, and content/promotion management across several brands.

What Spendbase clients like most
– Flexibility & customisation
– Very flexible data and journey setup.
– Easy to build real‑time, event‑based triggers and multi‑channel campaigns.
– Ease of use
– Interface often described as intuitive and simple to teach to new users.
– Fast time to first journeys and campaigns.
– Real‑time capabilities
– Strong performance with live data; quick reactions to user actions.
– Support & customer success
– Consistently praised as responsive, friendly, and willing to customise and iterate.
– Teams are seen as passionate and proactive.

Where Spendbase clients see gaps
– Reporting & dashboards
– Repeated mentions of:
– “unclear” / “messy” reports
– dashboards not strong enough for decision‑making
– exported reports hard to work with across multiple brands
– Desire for: cleaner attribution, better immediate reports, more control over fields.
– Analytics & optimisation features
– Requests for:
– goal tracking inside journeys
– control groups for campaigns
– stronger segmentation depth in some areas.
– Documentation & enablement
– Lack of a clear, comprehensive user guide.
– Heavy reliance on support for learning advanced options.
– Implementation & planning
– Needs careful upfront planning to unlock full flexibility.

How we at Spendbase translate this into savings opportunities
– Use reporting and analytics limitations as leverage to negotiate:
– better pricing or longer trials
– inclusion of training, consulting hours, or custom reports at no extra cost.
– For multi‑brand setups, push for:
– tailored reporting views
– clear roadmap commitments around analytics before signing longer contracts.

In short, Solitics delivers strong real‑time marketing value, and our internal benchmarks suggest you should press hardest on pricing, reporting improvements, and enablement packages.