Number of Seats/Users: Sunoh offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Sunoh that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Sunoh. Sunoh reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Sunoh offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Sunoh. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Sunoh often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Sunoh is delivering solid value for most of our clients, especially in time savings and documentation quality, with a few clear areas that still need improvement.

Overall sentiment
– Strongly positive satisfaction, with most Spendbase clients rating it 4–5 stars.
– A small minority reports friction around onboarding and stability.

Key benefits our clients highlight
1) Time & productivity
– Many report cutting documentation time by 50% or saving up to 2 hours per day.
– High-volume providers and admins see the biggest ROI.
– Clients appreciate going home with notes done instead of finishing charts after hours.

2) Clinical quality & patient experience
– SOAP/HPI summaries are consistently praised for speed and accuracy.
– Clients feel they can maintain eye contact and actually listen to patients instead of typing.
– Some state that Sunoh captures details they would have otherwise missed.

3) Cost-effectiveness
– Pay-per-use model is attractive, especially for concierge and smaller practices.
– Several mention it’s far more affordable than human scribes or competing AI tools.

Main friction points
Our internal data shows a recurring set of gaps that impact satisfaction:

• Workflow & usability
• “Too many clicks” and cumbersome flows, especially on iPad.

• Need to manually merge sections and clean up orders.

• Clinical logic & structure

• Orders, medications, imaging, and billing codes are often inaccurate or incomplete.
• Information sometimes lands in the “wrong” section (HPI vs Assessment/Plan).

• Limited ability to dictate verbatim for Assessment/Plan is a pain point.

• Reliability & activation

• Occasional crashes, logouts, and lost work.

• One of the most negative experiences is tied to a slow, confusing activation process.

• Voice & language handling

• Difficulty distinguishing provider vs patient vs MA voices.
• Mixed performance for non‑English (especially Spanish) in some environments.

Where Sunoh is the best fit
– High patient volume clinics looking to cut charting time fast.
– Teams already on eCW that can benefit from tighter workflow and coding suggestions.
– Organizations willing to accept some cleanup in orders/plan in exchange for major HPI and note-time savings.

From a Spendbase cost-optimization angle, Sunoh looks like a strong candidate when:
– Provider hourly cost is high, and
– You can commit to a short learning curve to unlock the full time savings.