Number of Seats/Users: Sure offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Sure that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Sure. Sure reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Sure offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Sure. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Sure often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Magnaquest’s Sure is generally seen as a strong, value‑for‑money option for B2B subscription businesses, especially in telecom, broadband, and digital TV.

From what Spendbase clients tell us, the main positive themes are:

• Broad functionality out of the box
• High level of customization
• Strong billing and revenue management
• Support team that is willing to go the extra mile
• Fair pricing compared to similar enterprise tools

Key strengths our clients highlight:

• Platform capabilities
• Handles complex subscription models and quad‑play use cases.
• Unified portal for in‑house and B2B use.
• Strong user access control, suitable for regulated environments.

• Good recurring billing automation and collection workflows.

• Usability and operations

• Simple user interface that is easy for ops teams to adopt.
• Covers “most needs by default,” reducing the amount of custom work needed.

• Provides useful business insights like churn and collection performance.

• Support and partnership

• “Extremely helpful” support that can handle special requests.
• Willingness to hard‑code edge cases when configuration options are not enough.

At the same time, our internal feedback also surfaces some consistent pain points:

• Customization and change management
• Complex customizations and change requests can be slow.
• Large, multi‑segment product means change management cycles are sometimes long.

• Some needed features end up as custom work instead of simple configuration.

• Technology and reporting

• Dependence on Oracle DB is a concern for some teams (cost, skills, flexibility).

• Default reporting feels limited; many clients rely on custom reports from Magnaquest.

• Right‑sizing the product

• Smaller or tier‑3 operators feel the platform can be “too big,” with features they may never use.

From a Spendbase discount perspective, this translates into clear negotiation levers:

• Scope and pricing around unused modules and extra features.
• Commercial concessions for Oracle DB dependency, if that adds to your stack cost.
• Bundling of custom reports and change requests into the subscription instead of paying ad‑hoc.
• Commitments on SLAs for customization and change management.

Overall, our data suggests that Sure is a strong fit for organizations with complex subscription needs, as long as you negotiate around customization, reporting, and platform scope to avoid paying for more than you actually use.