Number of Seats/Users: Tellus offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Tellus that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Tellus. Tellus reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Tellus offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Tellus. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Tellus often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Tellus gets strong marks for streamlining rental management, especially for landlords and property managers who need a simple, all-in-one mobile solution. Spendbase clients appreciate the mix of free features, easy automation, and real-time communication, helping cut down on manual processes and saving time—key wins for small teams and self-employed owners. Below, we break down the main strengths and challenges our clients have shared:

Top Pros:
– Customer Service: Fast, friendly, and usually solves issues quickly, often through in-app chat.
– Rent Collection & Automation: Simplifies rent payments, automates reminders and late fee processing, and keeps tenants on track.
– Mobile-First Experience: Convenient for busy landlords; you can manage listings, leases, payments, and repairs all in one place.
– Communication Tools: Direct chat between tenant and landlord, making approvals and issue resolution quicker.
– Expense and Accounting Tracking: Helps organize expenses, vendor services, and financial reporting, aiding with tax season tasks.
– Additional Features: Free tenant screenings, listings, competitive savings account interest rates, and record keeping—all at no extra cost.

Main Cons:
– Bugs & Glitches: Spendbase clients have noted persistent issues with bugs—especially early on, affecting banking links, navigation, and document uploads.
– App-Only Interface: Lack of a desktop or web version is a hurdle for some, especially when processing large volumes of leases or advertising.
– Payment Delays: Some clients have experienced slow rent deposits and payment processing, occasionally waiting days for funds.
– Setup & Usability Issues: Initial onboarding can be tough, with navigation that’s not always intuitive. Older or less tech-savvy users find this challenging.
– Support Limitations: While responsive, support is limited to in-app chat; there’s no phone or email support, which can slow down resolutions.
– Feature Overload: Some clients mentioned too many features not relevant for their use case, making the app a bit busy.

What Spendbase Clients Like Best:
– Ease of advertising and tenant screening
– Consolidated real-time property dashboard
– Reliable rent collection and financial organization
– Active updates and development improvements

Areas Most Requested for Improvement:
– Desktop/web client access
– Faster money transfers
– More intuitive navigation and onboarding
– Expanding listed banking institutions (especially local credit unions)
– More customization in advertising and screening process

At Spendbase, we’re all about making your property management journey smoother and more affordable. Our clients are excited about the potential Tellus holds, and with a few tweaks, it could become a go-to option for owners, managers, and renters alike.