Number of Seats/Users: Topsort offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Topsort that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Topsort. Topsort reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Topsort offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Topsort. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Topsort often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Topsort is generally well liked by Spendbase clients, especially for ease of use, speed to launch, and strong support during implementation. At the same time, there are a few clear gaps around feature depth, service consistency, and pricing.

Overall sentiment
– Mostly 4–5 star scores, with a few mid-range ratings
– Clients describe the product as “game changing” and “sensational” when it fits their use case
– Satisfaction is highest in early adoption and pilot phases

What Spendbase clients like most
Our data points to a consistent set of strengths:
– Simple setup and onboarding
– Very intuitive self-service campaign creation
– Strong product team support during integration
– Real-time monitoring and useful metrics
– Good ROAS and visibility for brands when campaigns deliver well
– Good fit for post-cookie, privacy-friendly advertising

Where clients see gaps
There are recurring points that affect long-term value and negotiation leverage:
– Missing or still-maturing features:
– More bidding types
– Stronger campaign intelligence and automation
– Ability to set brand-level KPI goals
– Wider coverage of retail media products through the same platform
– Service and support:
– Some clients report poor or almost unreachable support once issues arise
– Perception that Topsort sometimes lacks deeper ad-business expertise for scaling
– Pricing and trials:
– A few clients see Topsort as “a bit pricier” than alternatives
– Request for longer or more generous trial periods

Patterns that matter for cost optimization
From a Spendbase discount perspective, our internal data shows good leverage points when negotiating or optimizing:
– Highlight the need for:
– Advanced bidding options
– Stronger delivery and scale guarantees
– Deeper support SLAs and clearer points of contact
– Push for commercial concessions (discounts or credits) tied to:
– Feature gaps vs. other market options
– Under-delivery of campaigns vs. expected spend
– Limited trial duration compared to client needs
– For growing clients, bundling more retail media products into Topsort can justify asking for better unit pricing or tiered discounts.

In short, Topsort delivers strong ease of use and fast monetization, but Spendbase clients should push on price, support quality, and roadmap commitments to get the best value.