Number of Seats/Users: trackingThis offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows trackingThis that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from trackingThis. trackingThis reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: trackingThis offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from trackingThis. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: trackingThis often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that trackingThis lands very well with most Spendbase clients, with a few clear friction points that are worth knowing before renewal or expansion talks.

Overall sentiment
– Strongly positive feedback in the high range of ratings
– A single low rating tied mostly to an older version of the product and timeline issues, not core functionality

What Spendbase clients like most

1) Flexibility and customization
– Highly customizable workflows and templates
– Ability to tailor inspections, jobs, and projects to each business model
– Multiple bookings under one umbrella, with staff linked and managed together or separately

2) Automation and communication
– Automated emails and reminders
– Notes on individual sections of each project, which helps with audits and accountability
– Reduced manual admin, which directly lowers hidden labor costs

3) Vendor support and partnership
– Support team often described as “helpful”, “supportive”, and “willing to go the extra mile”
– Openness to suggestions and improvements
– Clear message that the product has evolved a lot over the last few years

Key friction points

1) Usability and UI
– Some clients find the interface a bit “traditional” or dated
– Editing and changing template documents is seen as fiddly and time‑consuming

2) Performance (mostly historical)
– Older deployments mention slow performance and delays when selecting items
– Complaints are tied to an earlier infrastructure setup using multiple servers, which the vendor reports has since changed

Spend optimization tips from a Spendbase angle

• If your team heavily uses automation and bulk bookings, it’s usually worth choosing tiers that include advanced workflow automation rather than adding one-off custom work later.
• Factor in onboarding and template setup time; negotiating extra training or configuration hours up front can save on internal labor cost.
• At renewal, you can leverage the known UI and template pain points to secure better pricing or additional services (like custom templates) at no extra cost.
• For clients burned by older performance issues, it’s reasonable to request proof-of-performance (e.g., pilot phase, SLAs) before committing to a long-term or higher-cost plan.