Number of Seats/Users: TripCreator offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows TripCreator that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from TripCreator. TripCreator reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: TripCreator offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from TripCreator. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: TripCreator often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that TripCreator delivers strong value on the front-office side, but there are clear signals around pricing sensitivity and missing back-office features.

Overall sentiment
Most Spendbase clients rate TripCreator positively, especially for:

• Fast, easy itinerary creation
• Very professional, visually impressive proposals
• Clear structure that’s easy for travelers to follow
• Strong impact on quote turnaround time and sales conversion

Key strengths we see

• Sales & marketing impact
• Beautiful, branded itineraries and quotes
• Drag-and-drop builder and content libraries save hours of manual work

• Consistent quality across sales reps (no more “good vs bad PDFs”)

• Operational efficiency

• Speed in producing quotes “trebled” for some teams
• Mobile-friendly and offline access are highly valued
• Pay-as-you-go model lets teams flex up or down with demand

Main friction points

• Pricing & licensing
• Per-user pricing feels high, especially when admin roles pay full price
• Lack of volume discounts when buying multiple licenses is a recurring pain

• Some teams hesitate to adopt all features due to cost concerns

• Back-office & finance

• Limited accounting and reporting (status, financial, statistics)
• No marginal tax/VAT-on-commission calculations for certain markets

• No ability to charge deposits directly

• CRM & operations

• Desire for a more robust CRM and offer tracking
• Need for calendar views of all confirmed trips and easier archiving

• Data sync gaps (e.g., supplier updates not cascading to products)

• Usability & stability

• Occasional slowness, hiccups, and early-stage UX confusion
• App access issues and lack of 24/7 support for some teams

How this shapes our discount strategy

When we negotiate TripCreator for Spendbase clients, the biggest levers to maximize value are:

• Securing multi-license or role-based discounts to offset per-user cost
• Matching contract size and term with clear ROI on time saved and conversion uplift
• Pushing for inclusion or roadmap commitment on core back-office/CRM gaps where they materially impact finance teams.