Number of Seats/Users: {post.post_title} offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows {post.post_title} that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from {post.post_title}. {post.post_title} reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: {post.post_title} offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from {post.post_title}. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: {post.post_title} often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Truly is a strong fit for small to mid-sized revenue teams that live in Salesforce, but there are some reliability and UX gaps to watch.

Overall sentiment: mostly positive, with many Spendbase clients calling it “easy” and “game changer,” but stability and routing issues appear repeatedly.

Key strengths our clients highlight

• Salesforce-centric workflows
• One-click dialing from Salesforce
• Automatic logging of calls and notes into CRM
• Ability to sync unknown numbers to existing Salesforce records
• Flexibility and mobility
• Works on laptop and mobile, lets users “throw away the desk phone”
• Easy to choose where calls ring (cell, laptop, etc.)
• Good option for mobile and hybrid reps
• Call quality and visibility
• Generally strong audio quality and low drop rates
• Clear view of who called, when, and call outcomes
• Call recording and easy search for recordings help with coaching and QA
• Support and ease of use
• Simple, intuitive UI; quick to self-learn
• Support team often described as “amazing” and responsive

Main pain points our clients report

• Bugs and reliability
• Glitches after updates, occasional outages
• Issues like double dialing, delayed answer/end buttons, sound cutting out
• Growing concern that bugs are “more and more noticeable”
• Call routing and queues
• Confusing or misconfigured routing (e.g., all calls routed to one person)
• Long delays when connecting or routing calls
• Weak queue management: no clear queue view, no auto-callback, forced voicemail
• UX and usability gaps
• Desktop app takes too much screen space; desire for a smaller or embedded dialer
• Caller ID quirks and inconsistent contact syncing with Salesforce
• Mobile app shows the Truly number instead of the actual caller
• Annoying voicemail email notifications with limited control

How this impacts Spendbase discount strategy

• For teams heavily on Salesforce and focused on outbound/individual calls, Truly offers strong value; discounts could be justified by productivity gains.
• For support or high-volume inbound queues, we’d push harder on pricing or look for add-ons/roadmap commitments due to routing and queue issues.
• Given recurring comments about bugs, we typically recommend negotiating:
• Clear SLAs on uptime and incident response
• Flexibility on contract length
• Potential discounts tied to reliability improvements over time.