Number of Seats/Users: Truora offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Truora that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Truora. Truora reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Truora offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Truora. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Truora often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Truora is seen as a strong, easy‑to‑use tool that helps companies speed up background checks and identity verification while keeping costs under control.

From what our Spendbase clients share, a few themes stand out:

1) Overall satisfaction and value
– Most clients rate Truora very highly (close to 5.0 on average).
– They highlight it as affordable for the value delivered.
– Many mention that support is “great” or “very good,” which reduces friction during rollout.

2) Time savings and efficiency
Spendbase clients consistently say Truora helps them work faster:
– Background checks that used to take double the time are now much quicker.
– Results come back “almost immediate” or “very fast.”
– Recruiters and HR teams cut down manual work in candidate screening and KYC.

Main efficiency drivers mentioned:
– Automated background checks for KYC and AML.
– Clear visibility of legal and financial information.
– Easy access and simple interface.

3) Product strengths
Our internal data highlights a few Truora features that clients rely on most:
– Background Checks: Detailed legal and financial data to accept or reject candidates or customers with confidence.
– Digital Identity Verification: Valid data verification that supports compliance.
– WhatsApp-based onboarding: Clients like using WhatsApp flows to collect information quickly.
– Ease of use: Described as “easy to use,” “simple,” and “fast to learn.”

4) Gaps and improvement areas
Spendbase clients also point out some areas where Truora could improve:
– Document handling via WhatsApp:
– Desire for better ways to consolidate, verify, and approve/reject non‑ID documents.
– Clarity of data:
– Some legal terms are hard to understand, especially when copied from judicial sources.
– Users sometimes rely on scores instead of raw data.
– Customization and integrations:
– Requests for easier integrations with any platform.
– More customization options in workflows and outputs.
– Communication:
– A few clients want clearer, more frequent system status updates by email.

Summary for Spendbase clients
Truora fits best for teams that need:
– Fast, automated background checks in Latin America.
– Simple identity verification and compliant KYC/AML flows.
– A user‑friendly tool with strong support, at an affordable cost.

Where you may need to budget extra is around:
– Custom integrations, if you have complex internal systems.
– Additional process design to make raw legal data easier for your teams to interpret.