Number of Seats/Users: UserLock offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows UserLock that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from UserLock. UserLock reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: UserLock offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from UserLock. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: UserLock often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that UserLock is seen as a very strong fit for small and mid-size organizations that want serious MFA and access control without a huge deployment project.

From Spendbase clients’ feedback, key strengths are:

• Fast deployment and easy setup
• Install and configuration often done in hours, not weeks

• Agent deployment from the central console is a big time saver

• MFA where Microsoft and others are painful or limited

• Strong MFA on Windows logins, RDS/RDP, IIS/OWA and servers, including non‑AD machines

• Especially appreciated in fully on‑prem and offline environments

• Simple for end users

• Straightforward enrollment with common authenticator apps and QR codes

• Transparent daily use; “it just works” once set up

• Powerful access control & monitoring

• Granular policies by AD users, groups, OUs, session type, device, and time
• Ability to control concurrent sessions and track who is logged in where

• Detailed reporting considered a core security tool for many clients

• Reliability and support

• Described as very stable and “always there” once running
• Support is consistently called out as fast, knowledgeable, and hands‑on
• French-speaking support is a strong plus for EU-based teams

Our internal data also highlights some recurring friction points:

• Reporting & interface
• Some Spendbase clients call reports slow or not flexible enough
• A few built their own SQL-based reports for specific needs

• The console is powerful but can feel dense or complex at first

• Setup details & deployment

• IIS/OWA configuration and “Anywhere” components can require guidance
• Occasional agent deployment issues when AV/EDR is strict

• Minor sync delays for remote workstations in some setups

• Product/licensing fit

• One common comment: the licensing model isn’t ideal for teams wanting only MFA
• A few clients are unsure how well it scales to very large enterprise estates

From a Spendbase discount perspective, this pattern suggests UserLock delivers high value when you:
– Have a mostly Windows/on‑prem footprint
– Need MFA across many login types
– Want strong support and are okay with a richer (slightly more complex) console

In those situations, negotiating around MFA‑only use cases and expected scale can often unlock better pricing and long‑term savings.