Number of Seats/Users: Velma offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Velma that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Velma. Velma reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Velma offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Velma. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Velma often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Velma (Quicktext) consistently delivers strong value on both revenue growth and productivity for hospitality teams.

Overall sentiment is very positive, with Spendbase clients highlighting three big outcome areas:

1. Time savings & automation
   – Automated touchpoints and milestone emails replace repetitive manual work.
   – 24/7 instant responses to common questions free front-desk and reservations teams.
   – Omnichannel inbox (website chat, Messenger, WhatsApp, SMS, etc.) centralizes communication.

2. Revenue & conversion impact
   – Velma pushes users toward booking links and CTAs, increasing direct reservations.
   – Clients report:

   • More direct website revenue
   • Better capture of leads from social media
   • Fewer “lost messages” that previously slipped through the cracks

3. Ease of use & support
   – Setup is described as quick and guided, often done in under a week.
   – Simple configuration via yes/no options and data fields instead of heavy scripting.
   – Support teams are repeatedly called “reactive”, “5-star”, and “exceptionally cooperative”.

Key product strengths our clients point out:

• Multilingual chatbot that answers in guests’ native languages.
• Strong integrations (PMS, Encompass, Booking, Messenger, WhatsApp).
• Customizable responses to keep brand voice consistent.
• Continuous product improvements and feature additions.

At the same time, our internal data also surfaces some recurring friction points:

• Implementation / configuration
• Initial setup and parameter tuning can take some time, especially for more complex properties.

• Some hotels want deeper adaptation for seasonal / resort use cases.

• Automation limits

• When guests ask something outside Velma’s understanding, fallback answers can feel too generic and may break the conversation.

• A few clients wish for:

  • More personalized question sets per hotel
  • Better organization of content (folders/sections)

• Tech gaps

• PMS data sync not always fully automated.
• iPhone app lacks some features.
• Occasional minor anomalies in behavior, though typically resolved quickly by support.

From a Spendbase discount and optimization angle, Velma tends to justify its cost best when:
– You route a high volume of repetitive guest questions.
– You actively push direct bookings via chat.
– You invest a bit up front to feed accurate, rich property data into the system.