Number of Seats/Users: VIA Sales offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows VIA Sales that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from VIA Sales. VIA Sales reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: VIA Sales offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from VIA Sales. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: VIA Sales often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that VIA Sales tends to land very well with teams in long‑term care who are merging locations or operators and want less friction in the process.

From what Spendbase clients share with us, a few patterns stand out:

Strengths our clients highlight
– Smooth transitions across communities
– VIA Sales is often chosen when organizations bring multiple operators or communities under one umbrella.
– Clients say the transition feels “pleasant” rather than painful, which lowers the hidden cost of change management.

• Highly collaborative vendor team
• The VIA team is described as open, responsive, and willing to “get things right and quickly.”

• This reduces the internal time your staff spends chasing support or working around issues.

• Fast response on issues and questions

• Spendbase clients consistently note quick turnarounds for assistance.
• That speed keeps sales teams focused on selling instead of troubleshooting tools.

Operational and experience benefits
– Better internal communication
– Teams can easily share concerns and get updates on progress, which helps align sales, ops, and leadership.
– Focus on productivity
– With automated activity logging and real‑time data, sales staff spend less time on manual entry and more time on outreach and follow‑up.

Areas clients flag as challenges
– Edge‑case issues
– Our internal data shows that when problems appear, they are often specific to a certain setup or scenario.
– These issues can take some time to work through, but clients also note that the VIA team keeps them updated until resolution.

Spend and ROI perspective
From a discount and cost-optimization angle, our internal data shows that the gains come less from direct license savings and more from:
– Lower onboarding and transition time when consolidating systems
– Reduced time spent by sales teams on non-selling tasks
– Less internal IT time spent managing or escalating support issues

Practical takeaway for Spendbase clients
If you are consolidating multiple long‑term care communities or operators and want a CRM that:
– Avoids a painful migration
– Keeps your sales team productive
– Comes with a vendor that behaves like a partner

then VIA Sales typically delivers strong value, especially when we pair it with a well-negotiated contract and right-sized license counts.