Number of Seats/Users: VPass offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows VPass that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from VPass. VPass reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: VPass offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from VPass. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: VPass often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that VPass performs very strongly with our clients, with an average satisfaction close to 5/5 and most feedback landing in the 4–5 star range.

From what Spendbase clients share with us, a few themes are very consistent:

What Spendbase clients like most

• High level of customization
• Custom questions by visitor type (contractors, guests, staff, etc.)
• Flexible sign-in flows that can match internal compliance needs

• Easy editing of forms without needing IT

• Contactless sign-in via QR codes

• No tablets or kiosks required at each entrance
• Works well across multiple locations and entry points

• Simple for first-time visitors to understand

• Ease of use and setup

• Fast onboarding for reception and security teams
• Clean interface for managing visitor entries

• Clear dashboard for day-to-day oversight

• Reliable support and ongoing improvements

• Direct access to human support, not just chatbots
• New features added regularly based on customer needs

Common pain points Spendbase clients mention

• Limited flexibility of badge layout and branding
• Some wish for deeper customization of printed materials
• A few note that more advanced reporting and analytics would be helpful for audits and compliance checks

Cost and value insights from Spendbase data

• Clients often highlight savings on hardware, since VPass removes the need for tablets at each location.
• Organizations with many entry points see strong ROI because one subscription can cover unlimited QR code locations.
• The main cost sensitivity appears around higher tiers and add‑ons, especially when scaling to many sites.

Spendbase tips when negotiating VPass

• Push for volume-based discounts if you have multiple sites.
• Clarify roadmap items you care about (e.g., badge customization, reporting) and try to secure them in writing.
• Ask for onboarding and support commitments to be included in the price, not as paid extras.