Number of Seats/Users: When I Work offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows When I Work that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from When I Work. When I Work reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: When I Work offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from When I Work. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: When I Work often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that When I Work delivers strong value to organizations that want easy, mobile-friendly scheduling and time-tracking. Most Spendbase clients mention that setup is straightforward and daily use feels intuitive—making it ideal for busy teams that don’t want a steep learning curve.

The highest-rated features, according to our clients, include:

– Easy shift swapping: Staff can swap shifts without constant manager intervention, reducing admin workload.
– Mobile access: Employees love having schedules and time clocks in their pockets, with reliable apps for iOS and Android.
– Payroll integrations: Businesses appreciate seamless connections with common payroll providers, which streamlines and minimizes payroll errors.
– Availability & notifications: The system keeps everyone on the same page with instant alerts and clear display of who is available.

Clients consistently say that When I Work is especially friendly for managers new to digital scheduling, and works well for teams ranging from 2 up to 200+ employees.

However, our aggregated insights also point out a few areas needing improvement:

– Data entry: Entering large numbers of employees can be tedious at first, but this is mostly a one-time pain.
– Printing schedules: Some clients would like more print layout options for teams with lots of staff.
– Multiple locations: Switching between locations can be clunky for multi-site businesses—ideally, the default screen would summarize all locations at once.
– Reporting and flexibility: Advanced reporting or department-based changes could be more customizable in the system.
– PTO tracking limitations: Several clients wish for improved options to track vacation and sick leave directly within the app.
– Customer support: A few clients commented that phone support would be useful for urgent troubleshooting.
– Cost: There’s some feedback that advanced features can add up, though most still see good overall value compared to alternatives.

In summary, Spendbase clients report that When I Work stands out for making scheduling much faster, easier, and less stressful. It’s popular across a range of industries—food and beverage, health and wellness, retail, nonprofits, and even education and sports teams. Those looking to simplify time tracking and scheduling without a bloated experience are happiest with this solution. If you’re weighing solutions for your growing hourly workforce, When I Work hits the sweet spot for usability and value, while leaving you wishing only for a few minor tweaks.