Number of Seats/Users: Work Wallet offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Work Wallet that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Work Wallet. Work Wallet reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Work Wallet offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Work Wallet. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Work Wallet often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Work Wallet is generally very well received, with an average satisfaction score around 4.5/5 among our clients.

From what our Spendbase clients tell us, the main themes look like this:

Strengths they highlight
– Very easy to use
– Simple, clear interface on both mobile and web
– Site teams adopt it quickly, even with limited tech skills
– Real-time time tracking
– Clock in / clock out is the most-used feature
– Staff like that it’s “tap and done” and that their hours are accurately captured for payroll
– Operational visibility & KPIs
– H&S leaders love having structured data for KPIs
– Helps track incidents, inspections, and site activity in one place
– Better collaboration with subcontractors
– Makes it easier to keep subs aligned on safety processes and documentation
– Reduces chasing for paperwork and audit trails
– Reliable performance
– Described as “bug free” and stable in day‑to‑day use

Pain points and risks
– Pricing & subscriptions
– Some Spendbase clients feel the subscription is on the higher side
– Concern about cost as more users and features are added
– Access limitations
– Frontline users often only see their own hours and nothing else
– This is usually a permissions choice, but it means some people feel the tool is “only for clocking in”
– Mobile / device issues
– When phones are not up to date, some clients face app performance problems
– This can hurt adoption among field workers with older devices

What this means from a Spendbase discount perspective
– Our clients see strong operational and compliance value, so the goal is usually to:
– Secure better per‑user or volume discounts to offset the “premium” feel of pricing
– Right‑size feature bundles so teams only pay for modules they actually use
– Plan rollouts that factor in device updates, to reduce support headaches later

Overall, Spendbase clients view Work Wallet as a high‑value H&S platform, with cost optimization and license structuring being the main levers where we step in to improve ROI.