Number of Seats/Users: Zest offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Zest that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Zest. Zest reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Zest offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Zest. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Zest often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that Spendbase clients appreciate Zest as a flexible, engaging, and easy-to-use tool for boosting employee performance and engagement. Based on our analysis of the 25 most upvoted reviews, here are the key insights:

Positive Aspects:
• Simple and Intuitive Interface – Many clients highlighted that Zest is very user friendly. It takes little time to set up, and everyone from managers to employees finds it easy to navigate.
• Engagement Features – The conversation-based surveys, GIF usage, and interactive tools like pulse surveys and mood checks have been a hit. Clients feel these features make the feedback process fun and approachable.
• Customization and Versatility – Zest’s versatility is praised. Clients value the customization options that allow different access rights for managers, HR teams, and admins, making it adaptable to varying organizational needs.
• Responsive Support – Our internal data shows that clients consistently mention the excellent customer service. The support team is always ready to help and actively listens to feedback, which contributes greatly to the continuous improvement of the platform.
• Mobile Access and Quick Implementation – Being accessible from anywhere and backed by ready-to-use templates make Zest a practical solution, especially for teams working in the field.

Need for Improvement:
• Back Office and Reporting – Some clients have noted that while the overall interface is engaging, the back office can be less intuitive. The process of modifying survey settings and exporting data (e.g., to Excel) could be smoother.
• Data Analysis and Dashboard Enhancements – There is room to improve data visualizations and ease-of-use in the reporting functions. Some clients would prefer more enriched recommendations and easier access to historical data.
• Integration and UI Refinements – A few clients mentioned occasional glitches with integrations (like Slack) and suggested improvements to the overall user interface. Enhancing the link between various features could further benefit team managers.
• Accessibility for Non-Connected Users – Zest may be less suitable for users who aren’t as digitally connected (for example, operators in certain environments).

In summary, Spendbase clients love how Zest simplifies employee engagement, making continuous performance management enjoyable and effective. While enhancements in back office functionality and reporting would optimize the experience even further, the platform remains a robust choice for those looking to drive collective success. Our data clearly indicates that its strengths in ease-of-use, customization, and support far outweigh the few areas that need improvement.