Call record analyzer Pricing Score & Analysis
Call Recording Software
Pricing score
Call Record Analyzer is a cloud-based call reporting, analytics, and troubleshooting platform for Cisco UC environments that turns call records into meaningful operational and performance insights.
Main features:
- Visual dashboards and activity tracking
- Call monitoring, recording, and reporting
- By-extension, inbound and outbound reporting
- Real-time monitoring and usage analytics
- Customizable reports and fraud detection
Call record analyzer up to 25% off
Unlock special pricing on Call record analyzer with Spendbase
Product Overview
Call Record Analyzer is a cloud-based call reporting, analytics, and troubleshooting platform specifically for Cisco Unified Communications environments. It turns raw call records into meaningful, visual reports so teams can monitor call performance, investigate issues like dropped or poor-quality calls, and understand usage patterns across extensions and sites.
Teams and departments that might be interested include:
- IT and Unified Communications teams managing Cisco UC
- Network operations and voice engineers troubleshooting call quality
- Contact center management monitoring agent and queue performance
- Customer service and support leaders tracking call volumes and KPIs
- Telecom, finance, or procurement teams analyzing telephony usage and costs
Call record analyzer up to 25% off
Unlock special pricing on Call record analyzer with Spendbase
INSIGHTS
Plan highlights
Essentials Plan
Our internal data shows that Essentials fits lean IT and telecom teams needing core Cisco CDR/CMR reporting, dashboards, basic troubleshooting analytics, and standard support without customization overhead.
Plus Plan
Our internal data shows that Plus suits multi-site organizations that require advanced dashboards, QoS and 911 alerts, unwanted call blocking, richer departmental reporting, and extended support coverage.
Enterprise Plan
Our internal data shows that Enterprise targets large, compliance-driven enterprises needing full-featured Cisco UC analytics, granular departmental views, advanced alerting, capacity planning, and priority support for global environments.
Competitor Benchmark Plan
Our internal data shows that comparable call analytics and cloud telephony tools typically range from $19 to $165 per user per month, with more advanced compliance and analytics bundles clustering in the mid-to-high end of that range.
INSIGHTS
How much does Call record analyzer typically cost?
These are the publicly listed prices — our deals are even better
 |
Starter
For individuals and very small teams testing basic call record analysis |
Team
For small teams needing core analytics and reporting |
Business
For growing organizations requiring advanced insights and compliance features |
Enterprise
Custom solutions for large enterprises with complex compliance and volume needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$0
|
$15
|
$25
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$0
|
$750
|
$1,250
|
Custom pricing
|
|
Annual cost
Per User |
$0
|
$150
|
$250
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$0
|
$7,500
|
$12,500
|
Custom pricing
|
Spendbase price
|
$0
|
$5,625
25% off |
$9,375
25% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Deep Cisco UC Call Analytics
Purpose-built for Cisco UC, Call Record Analyzer transforms raw call records into meaningful analytics, including jitter, duration, and transfer paths. This gives operations and IT teams a unified, cloud-based view of call behavior across the entire telephony environment.
Discount impact
Enables data-driven capacity planning, faster root-cause analysis, and better call routing decisions, directly improving call quality, reducing downtime, and lowering overall telephony support and troubleshooting costs.
Visual Call Flow And Transfer Reporting
The platform visualizes call flows, including transfers between extensions and departments. These visual reports reveal exactly how calls move through your Cisco UC environment and where bottlenecks, unnecessary transfers, or drop-off points are occurring in real time.
Discount impact
Helps teams streamline internal call handling processes, minimize call bouncing, and shorten time-to-resolution, which boosts customer satisfaction and reduces wasted agent and supervisor time.
Powerful Scheduled And Customizable Reports
Call Record Analyzer lets you customize call reports and schedule them to run automatically. Stakeholders receive tailored dashboards and exports covering inbound, outbound, by-extension, and performance metrics without manual data pulls or spreadsheet work.
Discount impact
Keeps leadership, operations, and finance aligned with consistent, trusted reporting; saves analyst time, reduces manual errors, and accelerates decision-making around staffing, SLAs, and telephony investments.
Real-Time Monitoring And Issue Detection
With real-time monitoring of calls and quality indicators, the system flags problematic calls and suspicious patterns such as potential fraud or service degradation. Teams gain immediate visibility into active issues instead of relying solely on after-the-fact reports.
Discount impact
Reduces mean time to detect and resolve call quality or misuse problems, protecting revenue-generating lines, improving user experience, and limiting costly impacts from outages or fraudulent activity.
Comprehensive Call Recording And Accounting
The solution combines call recording, activity tracking, and detailed call accounting (by user, extension, and department). It centralizes who answered what, how long calls lasted, and how resources are being used, with easy import/export to other systems.
Discount impact
Provides auditable insight into usage and performance, supporting compliance, training, and chargeback models while highlighting underused and overused resources for smarter budgeting and vendor negotiations.
