Cloudagent Pricing Score & Analysis
Call Center Software
Pricing score
CloudAgent is an omnichannel cloud contact center suite from Ozonetel for managing inbound and outbound customer interactions across voice and digital channels.
Main features:
- IVR and speech recognition
- Intelligent/automatic call routing and distribution
- Auto-dialer and blended call center
- Call recording and live call monitoring
- Reporting and analytics
- Computer telephony integration
- Alerts and escalation
Cloudagent up to 35% off
Unlock special pricing on Cloudagent with Spendbase
Product Overview
CloudAgent (by Ozonetel) is an omnichannel cloud contact center platform for managing inbound and outbound customer interactions. It offers enterprise-grade features such as IVR, speech recognition, intelligent call routing, auto-dialers, bots, call recording, live monitoring, and analytics, and works across both VoIP and PSTN environments. It is designed to reduce handle time, improve SLA adherence, and can be deployed quickly, integrating with existing telecom providers.
Teams and departments that may be interested include customer support and service centers, telesales and inside sales teams, collections and telemarketing teams, customer success organizations, and operations or IT teams responsible for call center infrastructure and performance.
Cloudagent up to 35% off
Unlock special pricing on Cloudagent with Spendbase
INSIGHTS
Plan highlights
Cloudagent Starter
Our internal data shows entry Cloudagent-style plans for small teams start around $25–$35 per user monthly, covering basic inbound/outbound routing, IVR, standard support, and core reporting for 3–10 agents.
Cloudagent Growth
Our internal data shows mid‑tier Cloudagent competitors average $45–$65 per user monthly, adding omnichannel (voice, email, chat), skills-based routing, integrations with CRM/helpdesk tools, and enhanced analytics for support or sales teams of 10–50 agents.
Cloudagent Business
Our internal data shows advanced tiers cluster around $75–$110 per user monthly, targeting multi-site call centers needing advanced IVR, quality management, call recording, supervisor dashboards, and priority support for 50–200 agents.
Cloudagent Enterprise
Our internal data shows enterprise deployments typically run $120–$160 per user monthly plus a five‑figure annual platform fee, bundling unlimited channels, custom SLAs, dedicated CSM, compliance features, and bespoke integrations for large, regulated organizations.
INSIGHTS
How much does Cloudagent typically cost?
These are the publicly listed prices — our deals are even better
 |
Free
For individuals and very small teams exploring Cloudagent with limited workloads |
Individual
For solo engineers or operators managing multiple workloads |
Teams
For growing teams that need collaboration, SSO, and higher usage limits |
Enterprise
Custom solutions and deployment for larger organizations with complex needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$0
|
$25
|
$500
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$0
|
$1,250
|
$25,000
|
Custom pricing
|
|
Annual cost
Per User |
$0
|
$300
|
$6,000
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$0
|
$15,000
|
$300,000
|
Custom pricing
|
Spendbase price
|
$0
|
$9,750
35% off |
$195,000
35% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Omnichannel cloud contact center platform
CloudAgent delivers a full-featured inbound and outbound contact center stack—IVR, bots, intelligent routing, monitoring, and dialers—delivered via the cloud across VoIP and PSTN. Teams centralize customer interactions, standardize workflows, and scale volume without heavy on-premise infrastructure or lengthy deployment cycles.
Discount impact
Reduces telephony infrastructure costs, accelerates go‑live, and enables consistent customer experiences across channels. This directly improves SLA adherence, customer satisfaction scores, and agent productivity for both sales and support operations.
Advanced outbound dialer capabilities
With predictive, power, progressive, preview, and manual dialers plus campaign-specific caller ID, CloudAgent optimizes outbound campaigns. It automates number selection, maximizes agent talk time, and provides context before each call while remaining flexible for different sales and collections workflows.
Discount impact
Increases connect rates, talk time per agent, and overall campaign throughput while lowering idle time. This drives more revenue-generating conversations and improves ROI on outbound sales and recovery teams.
Intelligent call routing and IVR
Features such as automatic call distribution, IVR, queue management, and call routing ensure customers reach the right agent or queue based on skills, inputs, or business rules. Speech recognition and text-to-speech capabilities further streamline self-service and reduce manual handling for routine inquiries.
Discount impact
Cuts average handle time and transfers, reduces abandon rates, and improves first-contact resolution. Customers spend less time waiting, agents receive better-qualified calls, and overall service efficiency measurably improves.
Robust monitoring, recording, and analytics
CloudAgent offers live call monitoring, call recording, call disposition, and reporting/analytics to track performance metrics. Supervisors can listen in, coach agents, and review recordings for quality assurance while leveraging dashboards to monitor demand, SLAs, and individual or team KPIs.
Discount impact
Enables data-driven performance management, faster issue detection, and continuous quality improvement. Organizations can optimize staffing, refine scripts, and standardize best practices, driving better compliance and higher customer satisfaction scores.
Deep CRM and analytics integrations
Native integrations with tools like Salesforce, Zoho CRM, Zendesk, Freshdesk, SugarCRM, Google Analytics, and Mixpanel allow CloudAgent to plug directly into existing customer and analytics stacks. This keeps contact data synchronized and enriches both operational and behavioral insights.
Discount impact
Eliminates swivel-chair work and data silos, giving agents full customer context during interactions. Businesses gain end-to-end visibility from marketing through support, improving personalization, conversion rates, and retention while strengthening overall reporting accuracy.
