Deskpro Pricing Score & Analysis
Help Desk Software
Pricing score
Deskpro is a modern helpdesk platform designed for 21st-century organizations, offering a real-time web interface, flexible configuration, and powerful automation.
Main features include:
- User portal with knowledge base, news posting, file hosting, and customer feedback
- Live chat integration for websites
- Integration with services like Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, and Okta
- Full REST API and app development framework
Deskpro up to 15% off
Unlock special pricing on Deskpro with Spendbase
Product Overview
Deskpro is a modern helpdesk platform designed for 21st-century organizations, offering a real-time web interface, flexible configuration, and powerful automation. It includes a user portal with a knowledge base, news posting, file hosting, and customer feedback features. Additionally, it provides live chat integration for websites and supports integration with services like Salesforce, JIRA, and Active Directory. Deskpro is suitable for any organization aiming to deliver exceptional service, from small and medium-sized enterprises to large enterprises. It is ideal for customer service teams, product support departments, and IT service desks.
Deskpro up to 15% off
Unlock special pricing on Deskpro with Spendbase
INSIGHTS
Plan highlights
Team Plan
Designed for small teams, this plan offers essential tools including a unified inbox, self-service help center, chatbot, apps & integrations, mobile apps, reporting & analytics, and standard support. Minimum of 5 agents required.
Professional Plan
Ideal for growing teams, this plan includes all Team Plan features plus Lite Agents, Deskpro AI, AI-powered chatbot, removal of ‘Powered by Deskpro’ branding, multiple brand support, advanced voice & call controls, multi-account support, CRM sync, and professional support. Minimum of 10 agents required.
Enterprise Plan
Tailored for large teams needing complete control and customization, this plan encompasses all Professional Plan features along with global data center access, quarterly health checks, security reviews, sandbox environment, custom contracts, HIPAA-compliant hosting, dedicated account manager, implementation services, and enterprise support. Minimum of 25 agents required.
Competitor Average Pricing
Our internal data shows that competitors offer similar features such as ticketing, live chat, knowledge base, automation, and CRM at an average price of $50 per agent per month. This is based on an analysis of comparable helpdesk solutions in the market.
INSIGHTS
How much does Deskpro typically cost?
These are the publicly listed prices — our deals are even better
 |
Team
Essential tools for small teams getting started |
Professional
Expanded features for growing teams ready to scale |
Enterprise
Advanced flexibility for large teams that need total control |
Custom
Tailored solutions for unique business needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$39
|
$59
|
$99
|
Custom pricing
|
|
Monthly cost
Total |
$1,950
|
$2,950
|
$4,950
|
Custom pricing
|
|
Annual cost
Per User |
$468
|
$708
|
$1,188
|
Custom pricing
|
|
Annual cost
Total |
$23,400
|
$35,400
|
$59,400
|
Custom pricing
|
Spendbase price
|
$19,890
15% off |
$30,090
15% off |
$50,490
15% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Unified Multi-Channel Support
Deskpro consolidates customer interactions from various channels—email, live chat, social media, and phone—into a single, organized interface. This centralization ensures no customer query is overlooked and streamlines support operations.
Discount impact
Enhances response efficiency and improves customer satisfaction by providing a seamless support experience across all communication platforms.
Comprehensive Self-Service Portal
The platform offers a user-friendly portal featuring a knowledge base, news updates, file hosting, and customer feedback options. This empowers customers to find solutions independently, reducing the volume of support tickets.
Discount impact
Decreases support workload and accelerates issue resolution, leading to higher customer autonomy and satisfaction.
Advanced Automation and Workflow Management
Deskpro provides flexible configuration and powerful automation tools that streamline repetitive tasks, such as ticket prioritization and routing, allowing support teams to focus on more complex issues.
Discount impact
Increases operational efficiency and reduces response times, enabling support teams to handle a higher volume of inquiries effectively.
Extensive Integration Capabilities
The platform integrates seamlessly with numerous services, including Salesforce, JIRA, Active Directory, and more, facilitating a cohesive workflow across different business tools.
Discount impact
Enhances productivity by allowing teams to work within a unified system, reducing the need to switch between multiple applications.
Robust Reporting and Analytics
Deskpro features a powerful report builder that enables the creation of customizable reports, providing insights into key performance indicators and support team metrics.
Discount impact
Empowers businesses to make data-driven decisions, monitor team performance, and identify areas for improvement to optimize support operations.
