Gocontact Pricing Score & Analysis
Call Recording Software
Pricing score
GoContact is a cloud-based contact center platform focused on simplifying call center management and operations across multiple continents. It helps businesses manage inbound and outbound interactions and improve agent performance.
Main features:
- Automatic call distribution and routing
- Auto/predictive dialers
- IVR and chat/live chat
- Call recording, monitoring, and analytics
- CRM and multi-channel communication
Gocontact up to 45% off
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Product Overview
GoContact is a cloud-based contact center platform designed to simplify call center management. It focuses on reducing technological complexity and giving operations teams more autonomy, supporting inbound, outbound, and blended call centers. The platform includes features such as auto-dialers, IVR, call routing and recording, workforce management, real-time dashboards, analytics, and omnichannel communication (voice, chat, email).
Teams and departments that might be interested include customer support and service centers, telesales and inside sales teams, collections and recovery departments, customer success teams, and operations leaders responsible for large-volume customer interactions, as well as IT teams managing telephony and integrations.
Gocontact up to 45% off
Unlock special pricing on Gocontact with Spendbase
INSIGHTS
Plan highlights
Essential CX Starter
Our internal data shows that Gocontact-style entry tiers typically sit in this band, covering voice, basic IVR, call recording, standard reports and email support. Best fit for small, single-site teams with up to ~25 agents needing foundational inbound voice and simple blended queues.
Omnichannel Growth
Our internal data shows that mid-market Gocontact deployments benchmark here, adding chat, social, email routing, skill-based ACD, basic QA, dashboards and CRM integrations. Designed for 25–200 agent service and sales teams scaling volume and channels without heavy customization.
AI-Enhanced Performance
Our internal data shows that Gocontact peers charge this range for AI voicebots, chatbots, advanced analytics, quality management and WFM-lite. Optimized for 100–500 agent operations, outsourcers and regulated industries prioritizing automation, compliance reporting and tighter SLAs.
Enterprise Experience Orchestration
Our internal data shows that large Gocontact-style enterprise programs land here, including full omnichannel, advanced WFM, custom integrations, dedicated support, sandbox environments and enterprise security. Aimed at 500+ agent global contact centers and BPOs requiring tailored contracts and governance.
INSIGHTS
How much does Gocontact typically cost?
These are the publicly listed prices — our deals are even better
 |
Essential
For small teams starting with a cloud contact center solution |
Professional
For growing businesses needing omnichannel and basic AI |
Business+
For larger organizations requiring advanced automation and analytics |
Enterprise
Custom solutions for large, complex contact centers |
|---|---|---|---|---|
|
Monthly cost
Per User |
$60
|
$80
|
$110
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$3,000
|
$4,000
|
$5,500
|
Custom pricing
|
|
Annual cost
Per User |
$720
|
$960
|
$1,320
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$36,000
|
$48,000
|
$66,000
|
Custom pricing
|
Spendbase price
|
$19,800
45% off |
$26,400
45% off |
$36,300
45% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Omnichannel, AI‑enhanced contact center suite
GoContact brings voice, chat, email, and messaging into a single agent interface, reinforced by AI, machine learning, NLP, and chatbots. For a Spendbase-style buyer, this means one consolidated platform instead of multiple point tools, simplifying operations and vendor management.
Discount impact
Unifying channels and AI in one stack reduces tool sprawl, improves agent productivity, and cuts integration overhead, directly lowering software and operational costs while improving customer experience metrics.
Advanced outbound dialing for revenue teams
With auto, power, predictive, progressive, preview, and automatic outbound dialers plus answering‑machine detection, GoContact optimizes high‑volume outbound operations. Revenue and collections teams can dramatically increase connect rates and talk time without hiring more agents.
Discount impact
Sophisticated dialing modes translate into more connected calls per hour, better list penetration, and higher conversion or recovery rates, making every seat more profitable and justifying license spend.
End‑to‑end call center visibility and control
Comprehensive monitoring, real‑time analytics, dashboards, recording, and detailed call reporting provide deep visibility into every interaction. Supervisors can monitor queues, listen live, whisper‑coach, and review quality data to continuously improve performance and compliance.
Discount impact
Stronger oversight and analytics drive higher first‑contact resolution, shorter handle times, and better QA outcomes, enabling data‑driven staffing and tooling decisions that optimize both OPEX and CX KPIs.
Integrated workforce and performance management
Employee scheduling, labor forecasting, performance metrics, quality management, and activity tracking are built for call centers. This lets operations leaders plan capacity, align staffing to demand, and manage agent performance without relying on separate WFM tools.
Discount impact
Aligning capacity with real demand minimizes overstaffing and understaffing, lowering labor costs while protecting service levels, and reduces the need for extra WFM software in your stack.
CRM‑ready contact, lead, and campaign management
GoContact offers contact and customer databases, interaction history, lead capture and management, campaign management, and CRM integration. This creates a cohesive view of every customer journey, supporting both service and sales use cases in one platform.
Discount impact
Tighter linkage between campaigns, leads, and interactions improves conversion and retention, reduces data silos, and limits reliance on additional CRM add‑ons, delivering clearer ROI on licenses and campaigns.
