Intelligent service management Pricing Score & Analysis
Help Desk Software
Pricing score
Intelligent Service Management (ISM) is a cloud-based IT service management tool supporting nine ITIL processes, including Help Desk, IT Asset Management, and Knowledge Management. It offers multi-tenant support, making it ideal for managed service providers. ISM operates on a Hyper-SaaS framework to expedite product implementation.
Main features:
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Approval Workflow
- Asset Tracking
- Automated Routing
- Change Management
- Configuration Management
- Inventory Management
- Knowledge Base Management
- Multi-Channel Communication
- Problem Management
- Reporting & Statistics
- Self-Service Portal
- Service Catalog
- SLA Management
- Ticket Management
Intelligent service management up to 25% off
Unlock special pricing on Intelligent service management with Spendbase
Product Overview
Intelligent Service Management (ISM) is a cloud-based IT service management tool that supports nine ITIL processes, including Help Desk, IT Asset Management, and Knowledge Management. It features multi-tenant support, making it ideal for managed service providers to deliver accurate and responsive customer support. ISM operates on a Hyper-SaaS framework designed to accelerate product implementation. It is recognized for its enterprise capabilities and value pricing.
Teams or departments that might be interested in ISM include managed service providers, higher education institutions, healthcare organizations, public sector entities, and startups.
Intelligent service management up to 25% off
Unlock special pricing on Intelligent service management with Spendbase
INSIGHTS
Plan highlights
Starter Plan
Designed for small teams, this plan offers essential IT service management features, including incident management and a self-service portal, to streamline support operations.
Professional Plan
Ideal for growing teams, this plan includes advanced features such as change management, asset management, and automation capabilities to enhance service delivery.
Business Plan
Tailored for larger organizations, this plan provides comprehensive ITSM functionalities, including problem management, service catalog, and advanced reporting tools.
Enterprise Plan
Designed for enterprises with complex needs, this plan offers customizable solutions, dedicated support, and integration with other enterprise systems to ensure seamless operations.
INSIGHTS
How much does Intelligent service management typically cost?
These are the publicly listed prices — our deals are even better
 |
Free
For small teams getting started |
Pro
For growing businesses needing advanced features |
Business+
For larger organizations requiring enhanced security |
Enterprise
Custom solutions for large enterprises |
|---|---|---|---|---|
|
Monthly cost
Per User |
$0
|
$19
|
$50
|
Custom pricing
|
|
Monthly cost
Total |
$0
|
$950
|
$2,500
|
Custom pricing
|
|
Annual cost
Per User |
$0
|
$190
|
$500
|
Custom pricing
|
|
Annual cost
Total |
$0
|
$9,500
|
$25,000
|
Custom pricing
|
Spendbase price
|
$0
|
$7,125
25% off |
$18,750
25% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Comprehensive ITIL Process Support
Intelligent Service Management (ISM) offers support for nine ITIL processes, including Help Desk, IT Asset Management, and Knowledge Management, ensuring a holistic approach to IT service management.
Discount impact
This comprehensive support streamlines IT operations, enhances service delivery, and ensures alignment with industry best practices, leading to improved efficiency and customer satisfaction.
Multi-Tenant Architecture
ISM’s multi-tenant support allows managed service providers to serve multiple clients from a single instance, ensuring data isolation and customized configurations for each client.
Discount impact
This architecture enables scalable and cost-effective service delivery, allowing providers to efficiently manage diverse client needs while maintaining high standards of service quality.
Hyper-SaaS Framework
Built on a Hyper-SaaS framework, ISM accelerates product implementation, reducing the time and resources required for deployment.
Discount impact
Faster implementation leads to quicker realization of benefits, minimizing downtime and allowing organizations to rapidly adapt to changing business requirements.
Enterprise-Grade Capabilities
ISM is recognized for its enterprise capabilities, offering robust features that cater to the complex needs of large organizations.
Discount impact
These capabilities ensure that businesses can handle high volumes of service requests and complex workflows, resulting in improved operational efficiency and scalability.
Value-Based Pricing
ISM provides enterprise-level features at a value-based price point, making advanced IT service management accessible to a broader range of organizations.
Discount impact
Cost-effective pricing allows businesses to implement comprehensive ITSM solutions without significant financial strain, leading to a higher return on investment.
