Ipscape Pricing Score & Analysis
Call Recording Software
Pricing score
Ipscape is an Australian cloud-based call center solution hosted on Microsoft Azure, integrating with Microsoft Teams. It provides a scalable, feature-rich platform for managing inbound and outbound customer interactions.
Main features:
- Dialer
- IVR
- Intelligent call routing
- Call recording
- Wrap/disposition codes
- Computer telephony integration
- Activity dashboard and tracking
- Agent interface
- APIs and advanced integrations
Ipscape up to 20% off
Unlock special pricing on Ipscape with Spendbase
Product Overview
Ipscape is an Australian, cloud-based contact center platform hosted on Microsoft Azure. It provides tools for managing inbound and outbound calls, including dialers, IVR, call routing, call recording, and wrap/disposition codes, with strong integration to Microsoft Teams and other systems. Ipscape centralizes customer interactions, reporting, and quality assurance so teams can run scalable, compliant call operations.
Teams and departments that might be interested include:
- Customer service and support centers
- Sales and telemarketing teams
- Collections and billing departments
- Customer success and retention teams
- Service desks and internal helpdesks
- Operations leaders managing distributed or hybrid contact center teams
Ipscape up to 20% off
Unlock special pricing on Ipscape with Spendbase
INSIGHTS
Plan highlights
Essential CX Seat Plan
Our internal data shows that entry-level IPscape-style deployments for 5–20 agents bundle core voice routing, IVR, basic reporting and standard support, targeting small service desks and sales pods needing compliant call handling without advanced AI.
Omnichannel Growth Plan
Our internal data shows that mid-market IPscape competitors price omnichannel voice, email, chat, outbound dialler, call recording and CRM integrations here, aimed at 20–150 seat service or sales teams scaling outbound and digital channels.
AI-Enhanced Contact Center Plan
Our internal data shows that comparable AI-native platforms bundle advanced analytics, Agentic AI routing, bots, workforce management and quality management at this tier, serving mature support and revenue teams requiring automation and strong SLAs.
Strategic Enterprise & BPO Plan
Our internal data shows that large IPscape-style rollouts with 200+ seats involve bespoke contracts, private cloud options, compliance add-ons, premium success management and volume-discounted usage for complex, regulated enterprises and BPOs.
INSIGHTS
How much does Ipscape typically cost?
These are the publicly listed prices — our deals are even better
 |
Connect
For small and mid-sized teams needing inbound voice contact centre capabilities |
Converse
For growing organisations requiring voice and digital omnichannel contact centre features |
Converge
For advanced teams needing full voice, digital, and AI-powered contact centre capabilities |
Enterprise
For large enterprises needing bespoke configurations, contracts, and usage-based components |
|---|---|---|---|---|
|
Monthly cost
Per User |
$89
|
$139
|
$159
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$4,450
|
$6,950
|
$7,950
|
Custom pricing
|
|
Annual cost
Per User |
$1,068
|
$1,668
|
$1,908
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$53,400
|
$83,400
|
$95,400
|
Custom pricing
|
Spendbase price
|
$42,720
20% off |
$66,720
20% off |
$76,320
20% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Cloud-native, scalable call centre platform
Ipscape delivers a cloud call centre built on Microsoft Azure, giving teams a secure, scalable environment without heavy on‑premise infrastructure. This architecture lets operations expand quickly, add agents, and open new sites while maintaining performance, uptime, and compliance expectations across different geographies.
Discount impact
Reduces infrastructure spend, speeds deployment, and gives operations leaders the flexibility to scale seats up or down based on demand, directly aligning telephony costs with actual call volumes and headcount.
Advanced call routing, IVR and ACD
Ipscape combines IVR, automatic call distribution and automated routing to send each interaction to the best available agent or queue based on skills, rules, and customer inputs. This ensures callers reach the right resource on the first attempt, reducing transfers, wait times, and call abandonment.
Discount impact
Improves first‑contact resolution and customer satisfaction while lowering average handle time and queue congestion, enabling contact centres to handle more volume with the same or fewer agents.
Integrated dialler, recording and QA tools
The platform includes auto‑dialer, predictive outbound, call recording, monitoring, whisper, and QA features in one stack. Supervisors can listen live, review recordings and disposition codes, and use coaching tools to standardise agent performance and ensure script and compliance adherence.
Discount impact
Increases outbound productivity and revenue while strengthening compliance and training, enabling leaders to quickly spot issues, replicate top‑performer behaviours, and protect the business in regulated industries.
Deep integrations with Microsoft and CRM
Hosted on Azure with native integration to Microsoft Teams and broad API capabilities, Ipscape slots into existing collaboration and CRM environments. Agents can click‑to‑dial, see customer context, and manage interactions without constant app switching, while data syncs to core systems automatically.
Discount impact
Reduces manual data entry and swivel‑chair work, improving agent productivity and data accuracy. This gives leadership cleaner reporting and a single source of truth across telephony, sales, and service workflows.
Omnichannel, analytics and AI capabilities
Ipscape supports voice, chat, messaging and email, underpinned by dashboards, KPI monitoring, call transcription, and AI copilot features. Leaders can track end‑to‑end customer journeys, surface trends, and use AI assistance to guide agents and automate routine interactions in real time.
Discount impact
Enables data‑driven decisions on staffing and process changes, boosts agent effectiveness, and helps convert every interaction into measurable improvements in NPS, conversion, and operational efficiency.
