Jira service management Pricing Score & Analysis
Help Desk Software
Pricing score
Jira Service Management is an IT service management (ITSM) platform that enables teams to receive, track, manage, and resolve service requests efficiently.
Main features include:
- Support ticket management
- Incident management
- Change management
- Asset and configuration management
- Knowledge management
- Automation tools
- Customizable workflows
- Integration with development tools
- Real-time collaboration
- Reporting and analytics
Jira service management up to 15% off
Unlock special pricing on Jira service management with Spendbase
Product Overview
Jira Service Management is a service management solution designed to help teams receive, track, manage, and resolve service requests efficiently. It enables customers to submit requests via email, help centers, or an embeddable widget, and assists teams in categorizing and prioritizing these requests in a centralized location. Built on the Jira platform, it fosters collaboration among IT, development, operations, and business teams.
Teams that might be interested in this tool include IT support, operations, HR, finance, and legal departments, as it offers features like customizable workflows, SLA tracking, automation tools, and integrated knowledge bases to enhance service delivery.
Jira service management up to 15% off
Unlock special pricing on Jira service management with Spendbase
INSIGHTS
Plan highlights
Free Plan
Designed for small teams or proof-of-concept environments, this plan supports up to 3 agents and offers 2 GB storage. Features include templates for ITSM, customer service, HR, multi-channel intake, customizable forms, workflows, and an embedded knowledge base.
Standard Plan
Ideal for growing teams, this plan supports up to 20,000 agents and includes 250 GB storage. Key features encompass custom-branded Help Center, alerts, on-call schedules, incident escalation, unlimited email notifications, audit logs, and 9/5 regional support.
Premium Plan
Suited for large organizations, this plan offers unlimited storage and advanced features like 24/7 support for critical issues, 99.9% uptime SLA, and 1,000 assisted conversations monthly. It also includes all Standard Plan features.
Enterprise Plan
Tailored for enterprises requiring multiple instances (up to 150), this plan provides 24/7 dedicated senior support, 99.95% uptime SLA, advanced analytics with data connectors, and all Premium Plan features.
INSIGHTS
How much does Jira service management typically cost?
These are the publicly listed prices — our deals are even better
 |
Free
For small teams getting started |
Standard
For growing teams needing essential service management features |
Premium
For organizations requiring advanced features and support |
Enterprise
Custom solutions for large enterprises with complex needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$0
|
$19.04
|
$47.82
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$0
|
$952
|
$2,391
|
Custom pricing
|
|
Annual cost
Per User |
$0
|
$228.48
|
$573.84
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$0
|
$11,424
|
$28,692
|
Custom pricing
|
Spendbase price
|
$0
|
$9,710
15% off |
$24,388
15% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Customizable Workflows and Automation
Jira Service Management offers detailed customization of workflows and automation features, enabling teams to tailor processes to their specific needs. This flexibility supports real-time collaboration and efficient service delivery.
Discount impact
Enhances operational efficiency by reducing manual tasks and streamlining service processes, leading to faster issue resolution and improved team productivity.
Integrated Incident and Change Management
The platform integrates incident and change management capabilities, allowing teams to track, assign, and prioritize tickets effectively. This integration supports efficient handling of service requests and incidents.
Discount impact
Improves service reliability and minimizes downtime by ensuring that incidents and changes are managed cohesively, leading to better customer satisfaction.
Real-Time Dashboards and SLA Tracking
Jira Service Management provides real-time dashboards and Service Level Agreement (SLA) tracking, offering visibility into support workflows and performance metrics.
Discount impact
Enhances accountability and transparency, enabling teams to meet service commitments and identify areas for improvement, thereby boosting overall service quality.
Asset and Configuration Management
The platform includes asset and configuration management features, allowing teams to track and manage IT assets and configurations effectively.
Discount impact
Reduces risks associated with asset management, ensures compliance, and supports informed decision-making regarding IT resources.
Advanced Alert Integrations and Incident Investigation
Jira Service Management offers advanced alert integrations and incident investigation tools, facilitating proactive monitoring and rapid response to incidents.
Discount impact
Enhances system reliability and reduces mean time to resolution (MTTR) by enabling teams to detect and address issues promptly, minimizing service disruptions.
