Miarec Pricing Score & Analysis
Call Recording Software
Pricing score
MiaRec is a conversation intelligence and automated quality assurance platform for contact centers. It records and analyzes customer interactions using voice AI and machine learning to improve agent performance, compliance, and customer experience.
Main features:
- Activity dashboard and tracking
- AI summarization
- Voice recording and transcription
- Sentiment and keyword analysis
- Automated QA and scoring
- Redaction of sensitive data
Miarec up to 45% off
Unlock special pricing on Miarec with Spendbase
Product Overview
MiaRec is a conversation intelligence and automated quality assurance platform for contact centers. It records customer interactions securely and uses voice AI and machine learning to analyze sentiment and keywords, score agent performance, generate summaries, and redact sensitive data. This helps organizations modernize QA workflows, improve compliance, and surface insights at scale to enhance customer experience and business outcomes.
Teams and departments that might be interested include: contact center operations, customer service and support, customer experience and success, quality assurance and compliance teams, workforce management, training and coaching teams, and business leaders seeking data-driven insights from customer conversations.
Miarec up to 45% off
Unlock special pricing on Miarec with Spendbase
INSIGHTS
Plan highlights
Miarec Essentials (Estimated)
Our internal data shows that entry-level Miarec-style packages for SMB teams typically cover basic compliant call recording, secure storage, and web-based playback for 10–50 users, aligning with lower tiers from competitors like Dubber and CallCabinet. Best fit for small support and sales teams starting with compliance.
Miarec Advanced Recording & QA (Estimated)
Our internal data shows that mid-tier Miarec deployments usually bundle full-time call recording, screen capture, role-based access, QA/evaluation forms, and extended retention for 25–200 users. Designed for maturing service desks, financial services, and BPO teams that need structured quality monitoring and audits.
Miarec Conversation Intelligence Suite (Estimated)
Our internal data shows that AI analytics tiers combining recording, transcription, sentiment, topics, QA automation, and coaching tools price similarly to mid-market Verint and NICE CXone bundles. Targeted at multi-site contact centers (50–500 agents) focused on reducing handle time and improving CSAT systematically.
Miarec Enterprise & Compliance Cloud (Estimated)
Our internal data shows that large Miarec-style rollouts with HA clusters, geo-redundancy, MiFID II/HIPAA-focused retention, SSO, custom integrations, and premium support follow enterprise pricing similar to NICE/Verint. Best for regulated enterprises with 500+ seats and strict uptime, archiving, and audit requirements.
INSIGHTS
How much does Miarec typically cost?
These are the publicly listed prices — our deals are even better
 |
Essentials
For small contact center teams starting with conversation intelligence and call recording |
Professional
For growing contact centers needing automated QA and deeper analytics |
Business+
For larger organizations requiring advanced CX insights, integrations, and governance |
Enterprise
Custom solutions for large, multi-site or regulated enterprises with complex needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$35
|
$55
|
$75
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$1,750
|
$2,750
|
$3,750
|
Custom pricing
|
|
Annual cost
Per User |
$420
|
$660
|
$900
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$21,000
|
$33,000
|
$45,000
|
Custom pricing
|
Spendbase price
|
$11,550
45% off |
$18,150
45% off |
$24,750
45% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
AI‑driven conversation intelligence and QA
MiaRec uses Voice AI, machine learning, and natural language processing to analyze every interaction, automatically evaluate agent performance, and highlight key call drivers. This transforms manual QA into a scalable, data‑driven process that continuously surfaces coaching opportunities and process gaps.
Discount impact
Reduces QA labor hours, increases evaluation coverage from sample‑based to 100% of calls, and delivers objective performance insights that directly improve agent productivity, compliance, and overall customer experience quality.
Comprehensive call recording and transcription
The platform provides compliant call recording across inbound and outbound centers with scheduled, on‑demand, and automatic modes. Integrated speech‑to‑text and automatic transcription convert conversations into searchable text, enabling fast discovery of issues, escalations, and customer trends at scale.
Discount impact
Gives operations leaders a complete, auditable record of customer interactions, speeds investigations and dispute resolution, and unlocks granular insights that are impossible to achieve with audio alone.
Advanced analytics, sentiment and AI summarization
Real‑time and historical analytics, sentiment analysis, text analysis, and AI summarization turn large volumes of call data into actionable dashboards. Teams can quickly understand customer sentiment, identify emerging topics, and track performance metrics without manual report building.
Discount impact
Improves decision‑making speed, helps prioritize process improvements, and supports executive reporting with clear, data‑backed narratives around customer sentiment, agent performance, and operational efficiency.
Enterprise‑grade compliance and data protection
MiaRec supports archiving and retention policies, data security controls, redaction of sensitive information, and regulatory frameworks such as HIPAA. This ensures recorded conversations and transcripts are stored, accessed, and managed in line with strict compliance standards.
Discount impact
Reduces compliance risk and potential penalties, simplifies audits, and gives legal, IT, and security teams confidence that customer and patient data is protected throughout the recording lifecycle.
Deep integrations with leading UCaaS and CCaaS
Native integrations with Microsoft Teams, Webex, Twilio, Five9, Salesforce Starter, Avaya UCaaS, and Cisco platforms embed MiaRec directly into existing telephony and CRM environments. This minimizes deployment friction and keeps workflows familiar for agents and supervisors.
Discount impact
Accelerates time to value, avoids rip‑and‑replace projects, and ensures conversation intelligence and QA insights are available directly within the tools contact center teams already use every day.
