Neotel call center software Pricing Score & Analysis
Call Recording Software
Pricing score
Neotel Call Center Software is a cloud-based contact center platform that centralizes and controls a company’s commercial calling activity without local installation.
Main features:
- WebRTC line
- Call recording and logging
- Predictive/progressive/auto dialer
- Customizable scripts
- Lead management and email from leads
- SMS campaigns
- Monitoring, spying, whispering
- Reporting, statistics, analytics
- Blacklisting and dynamic signaling
Neotel call center software up to 35% off
Unlock special pricing on Neotel call center software with Spendbase
Product Overview
Neotel Call Center Software is a cloud-based contact center solution that requires no local installation. It helps companies control and monitor commercial and customer service activity through WebRTC calling, call recording, progressive and predictive dialers, customizable scripts, lead management with email, SMS campaigns, statistics, reporting, and real-time monitoring tools such as whispering and spying.
Teams and departments that might be interested include sales teams running outbound campaigns, customer service and support centers handling inbound calls, telemarketing and collections departments, quality assurance teams monitoring agent performance, and operations or contact center managers who need detailed reporting and analytics on call activity and agent productivity.
Neotel call center software up to 35% off
Unlock special pricing on Neotel call center software with Spendbase
INSIGHTS
Plan highlights
Starter Contact Center
Our internal data shows Neotel entry pricing around €12 per agent/month for core inbound call routing, basic reporting and cloud PBX. Best fit for very small or pilot teams (3–10 agents) needing a low-cost, voice-centric call center footprint.
Growth Omnichannel
Our internal data shows mid-market Neotel-style deployments typically land near $40 per agent/month once you add predictive dialer, call recording, WhatsApp/web chat, and CRM integrations. Designed for growing sales and support teams of 10–50 agents standardizing on omnichannel workflows.
Advanced CX Suite
Based on competitor benchmarks, our internal data shows advanced Neotel-like stacks average $70 per agent/month with quality management, analytics, supervisor monitoring, API access and basic AI assistance. Targets mature customer service or outbound sales teams with 25–150 agents.
Enterprise Experience Platform
Our internal data shows Neotel-class enterprise contracts cluster around $120+ per agent/month once you include premium AI, custom SLAs, dedicated infrastructure, compliance features and multi-site rollouts. Aimed at large, heavily regulated or global organizations running 150+ agents.
INSIGHTS
How much does Neotel call center software typically cost?
These are the publicly listed prices — our deals are even better
 |
Starter
For very small teams testing call center capabilities |
Standard
For small to mid-sized teams needing core call center features |
Business+
For growing operations with advanced routing, reporting, and integrations |
Enterprise
Custom solutions for large, complex call center operations |
|---|---|---|---|---|
|
Monthly cost
Per User |
$20
|
$30
|
$45
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$1,000
|
$1,500
|
$2,250
|
Custom pricing
|
|
Annual cost
Per User |
$240
|
$360
|
$540
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$12,000
|
$18,000
|
$27,000
|
Custom pricing
|
Spendbase price
|
$7,800
35% off |
$11,700
35% off |
$17,550
35% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Cloud-based WebRTC contact center platform
Neotel delivers a browser-based call center with WebRTC lines, removing local infrastructure and installation needs. Teams simply log in and start handling calls from anywhere, which is particularly valuable for distributed or remote sales and support operations.
Discount impact
Reduces telephony infrastructure spend, accelerates deployment, and simplifies IT maintenance. Businesses can scale agents up or down quickly while maintaining call quality and geographic flexibility for their contact center teams.
Progressive and predictive dialing engine
The platform includes progressive and predictive dialers to automate outbound calling. It optimizes agent connect time by dialing multiple numbers intelligently and routing live calls directly to available agents, minimizing idle time and manual dialing effort.
Discount impact
Increases agent productivity and outbound contact rates, improving campaign throughput and revenue per agent. Organizations can execute large outbound campaigns faster with less labor and fewer missed connection opportunities.
Integrated lead management and scripting
Neotel provides a leads window with email sending from the leads archive and customizable scripts for agents. This consolidates key customer data, communication history, and tailored talking points directly in the calling interface to standardize interactions.
Discount impact
Improves conversion consistency and agent performance by giving teams structured guidance and a single workspace. Reduces training time and ensures every call follows best-practice messaging aligned with sales or service playbooks.
Advanced call monitoring, recording and coaching
The solution offers call recording plus live monitoring, spying, and whispering capabilities. Supervisors can listen to active calls, coach agents in real time without the customer hearing, and use recordings for quality control, compliance, and training purposes.
Discount impact
Strengthens service quality and compliance while accelerating agent ramp-up. Managers can identify performance issues early, standardize call quality, and protect the business with auditable call records for disputes or regulatory needs.
Omnichannel campaigns with SMS and reporting
Neotel supports SMS campaigns alongside voice, complemented by dynamic signaling, blacklisting, and a robust statistics/reporting module. Leaders can track campaign performance, control caller ID presentation, and automatically exclude restricted or low-value numbers.
Discount impact
Drives higher reach and engagement at lower cost through SMS while protecting brand reputation and compliance. Data-driven reporting enables continual optimization of outreach strategy and more efficient allocation of campaign budgets.
