Osticket Pricing Score & Analysis
Help Desk Software
Pricing score
osTicket is an open-source help desk solution that enables businesses to manage support requests efficiently. It integrates inquiries from email, web forms, and phone into a user-friendly interface.
Main features:
- Custom ticket queues
- Ticket filters
- Configurable help topics
- Ticket locking mechanism
- Ticket transfer
- Thread action
- Service level agreement plans
- Customer portal
- Search functionality
- Task management
Osticket up to 25% off
Unlock special pricing on Osticket with Spendbase
Osticket up to 25% off
Unlock special pricing on Osticket with Spendbase
INSIGHTS
Plan highlights
Open Source Plan
Ideal for small teams seeking a cost-effective solution. Includes email integration and community support. Requires self-hosting and manual maintenance.
Cloud Hosted Plan
Suitable for growing teams needing managed services. Offers email and phone support, free walk-through sessions, managed upgrades, and daily backups.
Virtual Appliance Plan
Designed for organizations requiring dedicated infrastructure. Provides all Cloud Hosted features with additional customization options. Pricing varies based on specific needs.
Premium Support Plan
Tailored for enterprises needing comprehensive support. Includes priority assistance, dedicated account management, and advanced customization. Pricing determined by organizational requirements.
INSIGHTS
How much does Osticket typically cost?
These are the publicly listed prices — our deals are even better
 |
Open Source
For small teams with technical expertise to self-host |
Cloud Hosted
For growing businesses needing managed hosting and support |
Virtual Appliance
For larger organizations requiring dedicated infrastructure |
Enterprise
Custom solutions for large enterprises with specific needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$0
|
$12
|
Custom pricing
|
Custom pricing
|
|
Monthly cost
Total |
$0
|
$600
|
Custom pricing
|
Custom pricing
|
|
Annual cost
Per User |
$0
|
$144
|
Custom pricing
|
Custom pricing
|
|
Annual cost
Total |
$0
|
$7,200
|
Custom pricing
|
Custom pricing
|
Spendbase price
|
$0
|
$5,400
25% off |
Custom pricing
|
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Customizable Ticket Queues
Allows businesses to create and manage ticket queues tailored to specific departments or issue types, ensuring efficient organization and prioritization of support requests.
Discount impact
Enhances operational efficiency by directing tickets to appropriate teams, reducing response times and improving customer satisfaction.
Configurable Help Topics
Enables the creation of predefined help topics to categorize incoming tickets, streamlining the support process and ensuring consistent issue classification.
Discount impact
Facilitates quicker ticket routing and resolution, leading to a more organized support system and better resource allocation.
Service Level Agreement (SLA) Plans
Allows the definition and enforcement of SLAs to set clear expectations for response and resolution times, ensuring accountability and consistent service quality.
Discount impact
Improves customer trust and satisfaction by guaranteeing timely support, while helping teams meet performance targets.
Automated Ticket Routing
Utilizes ticket filters and rules to automatically assign tickets to the appropriate agents or departments based on predefined criteria.
Discount impact
Reduces manual workload, minimizes errors in ticket assignment, and accelerates the support process, leading to faster issue resolution.
Customer Portal Access
Provides a dedicated portal where customers can submit tickets, track their status, and access self-service resources, enhancing user engagement and transparency.
Discount impact
Empowers customers with real-time information, reduces support inquiries, and fosters a proactive support environment.
