Qfiniti Pricing Score & Analysis
Call Center Software
Pricing score
Qfiniti is call center and workforce optimization software that improves contact center and back‑office performance through better employee engagement and management.
Main features:
- Automatic call distribution
- Call center management
- Call recording
- Compliance management
- Computer telephony integration
- Customer experience management
- Employee coaching tools and scheduling
- Labor forecasting and performance metrics
Qfiniti up to 15% off
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Product Overview
Qfiniti is call center and workforce optimization software designed to improve contact center and back-office performance. It focuses on recording and storing calls, monitoring interactions, and managing quality, performance, and compliance. Features include automatic call distribution, call recording and screen recording, quality and performance management, workforce management, labor forecasting, coaching tools, and reporting/analytics.
Teams and departments that might be interested in Qfiniti include contact center operations, customer service and support, quality assurance and compliance, workforce management and scheduling teams, HR and training departments, and business operations or customer experience teams looking to analyze and improve agent performance and service quality.
Qfiniti up to 15% off
Unlock special pricing on Qfiniti with Spendbase
INSIGHTS
Plan highlights
Qfiniti Essentials (Estimated)
For small contact centers piloting call recording and quality monitoring. Our internal data shows that entry Qfiniti bundles benchmark close to workforce engagement competitors, with seat-based pricing, minimum 25–50 seats, and core recording, evaluations, basic reports, and standard support.
Qfiniti Standard WFO Suite (Estimated)
For midsize teams needing full workforce optimization. Our internal data shows this tier typically adds workforce management, forecasting, multichannel interaction capture, coaching workflows, and role-based analytics, with volume discounts starting around 100–150 agent seats and optional sandbox or staging environments.
Qfiniti Advanced Analytics & Compliance (Estimated)
For regulated or analytics-heavy operations. Our internal data shows this tier layers advanced speech/text analytics, compliance recording, quality automation, and tighter security/archiving, often with a recurring platform fee in the $2,000–$5,000/month range for infrastructure and premium support.
Qfiniti Enterprise Experience Cloud (Estimated)
For global, multi-site enterprises. Our internal data shows enterprise Qfiniti deals usually bundle unlimited channels, deep integrations, dedicated SSO, 24/7 support, and success services, with annual commitments typically starting around $300,000 and scaling into high six or low seven figures.
INSIGHTS
How much does Qfiniti typically cost?
These are the publicly listed prices — our deals are even better
 |
Essential
For small contact centers piloting workforce optimization and quality monitoring (Qfiniti-class tools) |
Professional
For growing centers needing advanced recording, analytics, and WFM capabilities |
Business+
For mid-sized and large operations requiring full-suite optimization and deeper integrations |
Enterprise
Custom solutions for large, complex enterprises with global scale and compliance needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$70
|
$90
|
$110
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$3,500
|
$4,500
|
$5,500
|
Custom pricing
|
|
Annual cost
Per User |
$840
|
$1,080
|
$1,320
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$42,000
|
$54,000
|
$66,000
|
Custom pricing
|
Spendbase price
|
$35,700
15% off |
$45,900
15% off |
$56,100
15% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Robust call and screen recording
Qfiniti provides reliable recording of calls and agent screens, capturing complete customer interactions over long periods. This persistent, searchable archive is central for audits, dispute resolution, and structured coaching, especially in high-volume call centers handling sensitive or complex customer conversations.
Discount impact
Enables fact-based coaching, reduces compliance and dispute risk, and gives leaders a defensible record of interactions, directly improving quality scores, customer satisfaction, and operational transparency.
End-to-end call center quality management
Beyond raw recording, Qfiniti layers quality management and performance tools: monitoring, evaluations, performance metrics, and coaching workflows. This turns recordings into an operational system for measuring behavior, spotting systemic issues, and standardizing what ‘good’ looks like across teams and locations.
Discount impact
Drives consistent service quality, reduces performance variance between agents, and accelerates time-to-productivity for new hires, translating into higher NPS/CSAT and lower rework or escalation costs.
Workforce management and labor forecasting
With workforce management, labor forecasting, and scheduling, Qfiniti helps leaders align staffing with real demand. It uses historical and real-time data to predict call volumes and plan shifts, minimizing both idle time and understaffing in busy periods across the contact center.
Discount impact
Optimizes staffing costs while protecting service levels, improving SLA adherence and reducing overtime, burnout, and churn—key levers for lowering fully loaded support costs at scale.
Integrated performance analytics and reporting
Qfiniti’s reporting and analytics aggregate KPIs like handle time, quality scores, adherence, and schedule efficiency into actionable dashboards. Leaders can slice performance by team, queue, or site, making it easier to pinpoint bottlenecks, process gaps, and training needs in near real time.
Discount impact
Transforms raw operational data into decisions: where to invest in training, where process changes are needed, and which behaviors drive better outcomes, improving productivity and ROI on support operations.
Compliance and customer experience governance
Compliance management and customer experience management capabilities help ensure calls meet regulatory, policy, and brand standards. By tracking adherence and linking it to CX outcomes, Qfiniti gives compliance, QA, and operations leaders a shared system of record for risk and experience.
Discount impact
Reduces regulatory and legal exposure while safeguarding brand reputation, enabling enterprises to prove compliance during audits and continuously improve customer journeys based on real interaction data.
