Scorebuddy Pricing Score & Analysis
Contact Center Quality Assurance software
Pricing score
Scorebuddy is a cloud-based quality assessment and monitoring platform for contact centers. It helps measure and improve agent performance and customer experience across multiple channels.
Main features:
- Call center management
- Multi-channel interaction evaluation
- Custom scorecards and QA forms
- Surveys and feedback collection
- Corrective and preventive actions (CAPA)
- Dashboards and reporting
- Alerts and escalations
Scorebuddy up to 15% off
Unlock special pricing on Scorebuddy with Spendbase
Product Overview
Scorebuddy is a cloud-based quality assessment and quality management platform for contact centers. It helps organizations evaluate and score multi‑channel customer interactions (phone, email, chat, etc.) to measure and improve agent performance, consistency, and overall customer experience. The tool centralizes evaluation data, supports collaboration and feedback with agents, and provides instant analytics and reporting to highlight trends, gaps, and coaching opportunities.
Teams and departments that might use Scorebuddy include: customer service and support, call and contact center operations, quality assurance and compliance teams, workforce management, customer experience (CX) teams, and training or coaching departments focused on improving frontline agent performance.
Scorebuddy up to 15% off
Unlock special pricing on Scorebuddy with Spendbase
INSIGHTS
Plan highlights
Foundation Entry Level
Our internal data shows Scorebuddy’s entry Foundation package aligns with market QA tools starting around $12 per user monthly. Targeted at small support teams needing core scorecards, dashboards, workflows, calibration, standard integrations, and basic onboarding.
Accelerate
Our internal data shows Accelerate is usually positioned mid-market for growing contact centers adopting AI autoscoring, BI dashboards, coaching, multilingual UI, CCaaS integrations, and higher-touch onboarding with a dedicated client manager.
Elite Advanced
Our internal data shows Elite Advanced is optimized for larger, multi-site operations requiring conversation analytics, transcription, translation, advanced integrations, SSO, regional data hosting, and AI optimization services, typically procured under multi-year agreements.
Strategic Enterprise Agreement
Our internal data shows strategic enterprise deals bundle Elite features with add-ons (LMS, extra AI credits, bespoke services), enterprise procurement terms, and global rollout support, priced via custom quotes based on agent count, QA scope, and compliance requirements.
INSIGHTS
How much does Scorebuddy typically cost?
These are the publicly listed prices — our deals are even better
 |
Starter
For small teams beginning with QA scoring and basic reporting |
Growth
For growing contact centers needing deeper insights and integrations |
Business+
For larger operations requiring advanced analytics and compliance features |
Enterprise
Custom solutions for large, multi-site enterprises with complex needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$12
|
$20
|
$30
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$600
|
$1,000
|
$1,500
|
Custom pricing
|
|
Annual cost
Per User |
$120
|
$200
|
$300
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$6,000
|
$10,000
|
$15,000
|
Custom pricing
|
Spendbase price
|
$5,100
15% off |
$8,500
15% off |
$12,750
15% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Centralized omnichannel quality scoring
Scorebuddy consolidates quality assessments across phone, email, chat and other channels into a single cloud platform. Teams can configure scorecards, evaluate interactions consistently, and store every evaluation centrally, creating one source of truth for agent performance and customer experience trends.
Discount impact
Reduces fragmented QA processes, improves scoring consistency, and gives leaders clearer visibility into service quality, enabling faster, better-informed decisions about training, process changes, and staffing priorities.
Configurable scorecards and CAPA workflows
The platform supports highly configurable scorecards and corrective and preventive actions workflows. QA leaders can align criteria with internal policies or compliance needs, then trigger follow-up tasks to address root causes of quality failures and prevent repeat issues.
Discount impact
Helps organizations close the loop on quality problems, reduce repeat errors, and demonstrate compliance, directly impacting customer satisfaction, risk exposure, and operational efficiency.
Real-time dashboards and reporting analytics
Scorebuddy provides activity dashboards and instant reporting to analyze performance by agent, team, channel, or form. Leaders can identify trends, outliers, and coaching opportunities in real time rather than waiting for manual reports or spreadsheets to be compiled.
Discount impact
Accelerates insight-to-action cycles, enabling managers to detect problems early, target coaching where it matters, and measure the impact of quality initiatives with clear, data-backed metrics.
Agent-facing interface and feedback collaboration
Agents have a dedicated interface where they can view their scores, comments, and coaching notes. This transparency supports two-way feedback, encourages self-correction, and makes quality discussions more objective, data-driven, and aligned with clear expectations.
Discount impact
Increases agent engagement and buy-in, improves coaching effectiveness, and supports a culture of continuous improvement, which typically translates into higher quality interactions and reduced attrition.
Integrated call center and telephony connectivity
With call center management and computer telephony integration, Scorebuddy links directly to voice platforms, enabling call monitoring, recording, and scoring within a connected workflow. QA teams can quickly locate, review, and evaluate interactions without juggling multiple systems.
Discount impact
Cuts down manual admin time, reduces errors from system switching, and enables higher QA coverage, which improves overall contact center quality while keeping operational overhead in check.
