Singlecomm Pricing Score & Analysis
Call Center Software
Pricing score
SingleComm is a cloud-based contact center platform providing omnichannel customer communications, dynamic workflows, and analytics to improve agent-customer interactions.
Main features:
- Omnichannel communication
- Drag-and-drop workflow builder
- Call monitoring and recording
- Automatic call distribution and auto-dialer
- IVR and call scripting
- Activity tracking and alerts/escalations
- API-based integrations
Singlecomm up to 25% off
Unlock special pricing on Singlecomm with Spendbase
Product Overview
SingleComm is a cloud-based contact center platform that provides omnichannel communications, drag-and-drop workflow building, and analytics to improve agent–customer interactions. It supports inbound and outbound calling, multi-channel messaging, call routing, scripting, monitoring, recording, and integrations with major CRMs and service tools.
Teams and departments that might be interested include:
- Customer service and support centers
- Sales and telemarketing teams
- Contact center operations and workforce management
- CX (customer experience) and quality assurance teams
- IT and systems integration teams supporting call center infrastructure
Singlecomm up to 25% off
Unlock special pricing on Singlecomm with Spendbase
INSIGHTS
Plan highlights
Agent Essentials Tier
Our internal data shows that entry-level Singlecomm deployments for small support teams typically benchmark here, covering core voice ACD, basic IVR, unified agent desktop, and essential reporting for teams under 25 agents.
Omnichannel Growth Tier
Our internal data shows that mid-market Singlecomm customers with 25–150 agents average this band when adding chat, SMS, email, AI-enabled IVR, workflow builder licenses, and longer-term voice recording storage.
Customer Experience Optimization Tier
Our internal data shows that larger deployments mirror premium CCaaS competitors, bundling predictive dialing, multivariate workflow testing, supervisor seats, advanced analytics, and compliance tooling for multi-site or BPO environments.
Strategic Enterprise Tier
Our internal data shows that complex, regulated enterprises using Singlecomm-like stacks negotiate customized deals with annual commitments, global telephony, BYOC options, dedicated support, professional services, and tailored SLAs.
INSIGHTS
How much does Singlecomm typically cost?
These are the publicly listed prices — our deals are even better
 |
Core
For small teams needing essential cloud contact center capabilities |
Professional
For growing operations adding advanced routing, reporting, and QA |
Business+
For larger organizations requiring omnichannel, compliance, and deeper analytics |
Enterprise
Custom solutions for complex, high-volume contact centers |
|---|---|---|---|---|
|
Monthly cost
Per User |
$35
|
$65
|
$95
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$1,750
|
$3,250
|
$4,750
|
Custom pricing
|
|
Annual cost
Per User |
$420
|
$780
|
$1,140
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$21,000
|
$39,000
|
$57,000
|
Custom pricing
|
Spendbase price
|
$15,750
25% off |
$29,250
25% off |
$42,750
25% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Omnichannel cloud-based contact center platform
SingleComm centralizes voice, chat, and other channels in a 100% cloud-based environment, designed by contact center professionals. This unifies customer interactions, simplifies infrastructure, and gives leaders a single place to configure operations and manage agents across inbound, outbound, and blended programs.
Discount impact
Reduces technology sprawl, lowers telephony and infrastructure overhead, and gives operations leaders clearer control over customer interactions, improving service quality while keeping total cost of ownership predictable and scalable.
No-code workflow and call scripting designer
With drag-and-drop tools, teams can build and modify workflows and call scripts without engineering support. This enables rapid deployment of new campaigns, quick script updates for compliance or promotions, and tailored call flows aligned to specific business logic or client requirements.
Discount impact
Shortens time-to-market for new programs, minimizes reliance on developers, and enables non-technical operations teams to iterate quickly, driving higher conversion, better compliance, and more responsive customer experiences.
Comprehensive call management and monitoring suite
The platform provides call monitoring, recording, logging, routing, and reporting in a single solution. Supervisors can listen live, review recordings, and track interaction histories while agents benefit from intelligent routing, call transfer, and callback scheduling to manage queues efficiently.
Discount impact
Improves coaching quality, ensures consistent service, and reduces call handling friction. Better visibility into calls allows faster issue resolution and more effective workforce management, directly influencing customer satisfaction and retention.
Advanced analytics, reporting, and performance tracking
SingleComm aggregates key metrics into dashboards, reports, and activity tracking. Leaders can monitor queues, agent performance, abandonment, and call outcomes, then drill into specific campaigns or time periods to identify bottlenecks and optimization opportunities.
Discount impact
Enables data-driven decisions on staffing, training, and process changes. This helps cut handling times, improve first-contact resolution, and quantify ROI for campaigns, supporting tighter cost control and more predictable revenue performance.
Robust CRM and third-party integrations ecosystem
The solution offers APIs and native integrations with core platforms such as Salesforce, Zendesk, Zapier, and other ecosystem tools. Contact and interaction data can be synchronized across systems, avoiding silos and supporting full customer lifecycle visibility for sales and support teams.
Discount impact
Reduces manual data entry and context switching for agents, cuts integration project effort, and creates a single source of truth for customer data, which in turn strengthens reporting accuracy and overall customer experience consistency.
