Smartaction Pricing Score & Analysis
Artificial Intelligence Software
Pricing score
SmartAction is an AI-powered virtual agent platform that automates customer interactions across voice, chat, and text so human agents can focus on complex issues.
Main features:
- AI-driven conversational experiences
- Omnichannel support (voice, chat, text)
- Customer service automation
- 24/7 self-service capabilities
- Deployment and CX consulting services
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Product Overview
SmartAction is an AI-powered virtual agent platform for customer-focused brands. It delivers conversational AI across voice, chat, and text to automate routine customer interactions so human agents can focus on complex, high-value conversations. The solution combines advanced technology with managed CX services to design, deploy, and optimize virtual agents. Typical users include organizations of all sizes that run contact centers or high-volume customer support operations. Teams and departments that may be interested include customer service and support, contact center operations, customer experience (CX) and customer success, IT and digital transformation, and operations leaders looking to reduce call volume, improve response times, and create more consistent, scalable customer interactions.
Smartaction up to 50% off
Unlock special pricing on Smartaction with Spendbase
INSIGHTS
Plan highlights
SmartAction Essentials
Our internal data shows that SmartAction entry deployments for small support teams typically start around $2–4k/month including platform, limited intents, and standard support, with additional telephony and IVA minutes billed separately. Best suited for pilots and single-brand help desks.
SmartAction Growth
Our internal data shows that mid-market SmartAction rollouts with voice and digital IVA average $5–8k/month, combining platform access, configuration, bundled call minutes, and success management. Designed for B2C teams handling 20k–80k automated interactions monthly across a few key journeys.
SmartAction Scale
Our internal data shows that high-volume SmartAction programs with complex journeys cluster around $10–18k/month, including larger minute bundles, multi-channel automation, integrations, and enhanced SLA. Fit for contact centers replacing 10–40 FTEs with AI-driven self-service.
SmartAction Enterprise Unlimited
Our internal data shows that global SmartAction-style enterprise agreements start around $20k/month with custom bundles, dedicated success, layered security, multi-region routing, and outcome-based pricing options. Tailored for large enterprises standardizing IVA across brands, languages, and high-stakes use cases.
INSIGHTS
How much does Smartaction typically cost?
These are the publicly listed prices — our deals are even better
 |
Starter
For small teams piloting AI voice and IVR automation with limited call volumes |
Growth
For growing businesses standardizing AI agents across support and simple sales flows |
Business+
For larger organizations needing advanced analytics, QA, and compliance controls |
Enterprise
Custom, high-volume deployments with complex integrations and premium SLAs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$40
|
$75
|
$120
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$2,000
|
$3,750
|
$6,000
|
Custom pricing
|
|
Annual cost
Per User |
$480
|
$900
|
$1,440
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$24,000
|
$45,000
|
$72,000
|
Custom pricing
|
Spendbase price
|
$12,000
50% off |
$22,500
50% off |
$36,000
50% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
AI virtual agents for voice and chat
SmartAction delivers AI-driven virtual agents that handle customer interactions across voice, chat, and text. This allows businesses to automate routine inquiries while still providing natural, conversational experiences aligned with modern customer expectations and omnichannel engagement strategies.
Discount impact
Reduces inbound call and chat volume to human teams, lowering support costs while maintaining responsiveness. Frees agents to focus on complex, higher-value issues that directly impact retention and upsell opportunities.
End-to-end deployment and CX services
Beyond the platform, SmartAction provides implementation and CX services to design, build, and optimize conversational flows. Their team guides configuration, best practices, and continuous improvements so customers don’t need deep in-house AI expertise to launch and scale automation successfully.
Discount impact
Shortens time-to-value and minimizes deployment risk, especially for enterprises new to AI. Internal teams spend less time troubleshooting configuration and more time measuring and amplifying the business outcomes of automation.
Automation of repetitive customer requests
The solution focuses on offloading repeatable, high-volume tasks—like basic account questions, status checks, and simple transactions—to virtual agents. These workflows are designed specifically to resolve issues quickly without human intervention whenever possible.
Discount impact
Cuts down operational traffic handled by customer service employees, enabling leaner staffing or reallocating headcount to revenue-generating or strategic initiatives. Also improves response times and reduces customer wait frustration.
Seamless escalation to human support teams
When conversations become complex or require empathy, SmartAction hands off to human agents with full context. This blended model combines automation for speed with human support for nuanced scenarios, ensuring service quality is never compromised.
Discount impact
Protects customer satisfaction by preventing dead-end bots and frustrating loops. Users get quick self-service when appropriate and smooth escalation when needed, which materially improves NPS and reduces churn risk.
Scalable solution for growing brands
Designed for small businesses through large enterprises, SmartAction supports web and mobile deployment with robust support and training options. This makes it feasible to roll out AI-enabled service even for rapidly scaling, customer-centric brands with evolving needs.
Discount impact
Provides a future-proofed automation layer that scales with interaction volumes as the business grows, avoiding linear increases in support headcount and enabling better cost predictability and long-term efficiency gains.
