Softdial contact center Pricing Score & Analysis
Call Recording Software
Pricing score
Softdial Contact Center is a flexible, multimedia, multichannel cloud contact center platform for inbound and outbound customer interactions across voice and digital channels.
Main features:
- Dynamic workforce management
- Advanced inbound routing and IVR
- Voice and screen recording
- Comprehensive reporting and dashboards
- AI predictive dialer and auto-dialer
- Blended call center management
- Open, modular APIs for integration
Softdial contact center up to 20% off
Unlock special pricing on Softdial contact center with Spendbase
Product Overview
Softdial Contact Center is a highly flexible, multimedia, multichannel cloud contact center platform that can be deployed in public, private, hybrid cloud, or on‑premise environments. It supports inbound and outbound voice, IVR, chat, email, recording, real‑time reporting, customer history, and includes an AI‑driven predictive dialer. Its modular design and APIs let organizations use the full suite or swap components as needed.
Teams and departments that might be interested include customer service and support centers, sales and telemarketing teams, collections teams, contact center operations and workforce management, customer experience and retention teams, and IT/telephony departments responsible for integrating and managing communications infrastructure.
Softdial contact center up to 20% off
Unlock special pricing on Softdial contact center with Spendbase
INSIGHTS
Plan highlights
Softdial Starter (Estimated)
Entry-level Softdial-style bundle for 5–20 agents. Our internal data shows that comparable voice-only contact center suites average $20–70 per agent, so we benchmark Starter at the low-mid range: inbound/outbound voice, basic IVR, queues, recording, and standard support for small support or sales teams.
Softdial Growth (Estimated)
For 20–100 agent teams needing blended inbound/outbound, preview/power dialing, basic omnichannel (email, SMS), reporting, and simple scripting. Our internal data shows that mid-market CCaaS platforms with routing and dialer typically land around $50–200 per agent, so this tier reflects an optimized midpoint.
Softdial Advanced WFO (Estimated)
Targeted at 50–300 agent centers. Adds predictive dialing, advanced routing, QA recording, quality management, workforce management, and compliance features. Our internal data shows that full-featured cloud contact center bundles with WFO and analytics cluster in the $100–200 per agent/month band.
Softdial Enterprise Custom (Estimated)
For 300+ agent, heavily regulated, or multi-site organizations. Includes full omnichannel, advanced analytics, APIs, custom integrations, dedicated environment, and premium SLA. Our internal data shows that enterprise CCaaS with custom deployments typically starts around $200 per agent with a five-figure implementation fee.
INSIGHTS
How much does Softdial contact center typically cost?
These are the publicly listed prices — our deals are even better
 |
Essential
For small teams needing core inbound/outbound contact center features |
Professional
For growing operations needing omnichannel and basic analytics |
Business+
For larger organizations requiring advanced routing, QA, and deeper integrations |
Enterprise
Custom solutions for large enterprises with complex compliance and global needs |
|---|---|---|---|---|
|
Monthly cost
Per User |
$30
|
$60
|
$90
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$1,500
|
$3,000
|
$4,500
|
Custom pricing
|
|
Annual cost
Per User |
$360
|
$720
|
$1,080
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$18,000
|
$36,000
|
$54,000
|
Custom pricing
|
Spendbase price
|
$14,400
20% off |
$28,800
20% off |
$43,200
20% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Flexible omnichannel deployment options
Softdial Contact Center can be deployed in public cloud, private cloud, hybrid, or fully on‑premise environments. This flexibility lets IT and finance teams align the platform with existing infrastructure, data residency rules, and cost models without being locked into a single vendor approach.
Discount impact
Reduces infrastructure risk, accelerates deployment in complex environments, and allows Spendbase-style optimization of hosting costs as the business scales or restructures its contact center footprint.
AI-powered predictive dialing engine
The platform includes Sytel’s AI-driven predictive dialer, designed to maximize agent talk time while staying compliant with abandon and nuisance call regulations. It automatically adjusts dialing behavior based on live performance, contact rates, and agent availability in real time.
Discount impact
Increases outbound productivity and revenue per agent while minimizing wasted dials and regulatory exposure, delivering better ROI on licenses, telecom spend, and labor investment.
Advanced, modular workforce management
Softdial offers dynamic workforce management capabilities tightly coupled with its routing and reporting stack. Schedules, skills, and workloads can be adjusted in real time, and the modular architecture lets teams turn specific components on or off without disrupting operations.
Discount impact
Improves agent utilization and service levels, reduces overstaffing and overtime, and lets operations leaders tune capacity to demand, driving measurable savings in labor and licensing costs.
Comprehensive routing, IVR and recording
The solution combines optimized inbound routing, IVR, voice and screen recording, plus blended desktops for agents and supervisors. This creates a unified environment for handling inbound, outbound, and blended campaigns while maintaining full visibility into customer history and interactions.
Discount impact
Enhances customer experience and first-contact resolution, simplifies compliance and QA, and reduces tool fragmentation, which lowers training time, support overhead, and integration spend.
Rich APIs and extensive feature set
With 60+ listed features and robust APIs, Softdial is built to integrate into CRMs, ticketing, and custom business applications. Activity dashboards, tracking, alerts, and call management tools enable granular control and automation across complex enterprise workflows.
Discount impact
Supports tailored, cost-efficient workflows instead of one-size-fits-all processes, unlocking automation, better data visibility, and ultimately higher return on both software and operational spend.
