Virtual agent Pricing Score & Analysis
Chatbot software
Pricing score
Virtual Agent is an AI-powered customer support platform that automates conversations across channels. It helps businesses answer FAQs, handle support tickets, and route complex issues to human agents.
Main features:
- AI chatbots for self-service
- Omnichannel support (web, messaging, etc.)
- Ticket routing and escalation
- Knowledge base integration
- Analytics and reporting
- Customizable workflows
Virtual agent up to 35% off
Unlock special pricing on Virtual agent with Spendbase
Product Overview
Virtual Agent is an AI-powered chatbot platform designed to automate customer interactions across channels such as web chat, messaging, and voice. It helps businesses provide instant, consistent support, answer common questions, route inquiries, and integrate with existing systems to streamline service operations and reduce workload on human agents.
Teams or departments that might be interested include customer support and help desks, contact centers, IT service management, HR teams handling internal employee queries, sales and pre-sales teams needing lead qualification and quick responses, and marketing or customer experience teams focused on improving engagement and self-service options.
Virtual agent up to 35% off
Unlock special pricing on Virtual agent with Spendbase
INSIGHTS
Plan highlights
Virtual Agent Starter
Our internal data shows that starter virtual agents average $30–$70 per month. This tier suits small teams testing automation, typically includes one agent, up to 1,000 interactions, basic FAQ workflows, email support, and core integrations with common helpdesk tools.
Virtual Agent Growth
Our internal data shows growth plans average $150–$250 per month. Designed for scaling support and sales teams, it adds multiple agents, 10,000 interactions, omni‑channel (web, chat, email), templates, analytics, role-based access, and standard SLAs.
Virtual Agent Advanced
Our internal data shows advanced tiers average $500–$800 per month. Ideal for larger CX and operations teams, this tier includes 50,000 interactions, advanced NLP, API access, custom workflows, SSO, sandbox environments, premium support, and basic performance benchmarking.
Virtual Agent Enterprise
Our internal data shows enterprise virtual agents average $2,000–$5,000 per month. Built for global organizations, it offers unlimited agents, high-volume interactions, multi-region hosting, custom SLAs, dedicated success team, deep security and compliance, and tailored cost-optimization reviews.
INSIGHTS
How much does Virtual agent typically cost?
These are the publicly listed prices — our deals are even better
 |
Starter
For small teams testing virtual agents and handling basic inquiries |
Professional
For growing businesses needing automation, integrations, and analytics |
Business+
For larger organizations requiring advanced customization and higher volumes |
Enterprise
Custom solutions for large enterprises with complex requirements |
|---|---|---|---|---|
|
Monthly cost
Per User |
$15
|
$35
|
$60
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$750
|
$1,750
|
$3,000
|
Custom pricing
|
|
Annual cost
Per User |
$180
|
$420
|
$720
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$9,000
|
$21,000
|
$36,000
|
Custom pricing
|
Spendbase price
|
$5,850
35% off |
$13,650
35% off |
$23,400
35% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
AI-Powered Omnichannel Self-Service Automation
Virtual Agent uses AI to deliver a consistent, personalized self-service experience across websites, messaging apps, and phone. It pulls answers from business systems, knowledge bases, and trusted third-party sources, reducing reliance on human agents while keeping support available 24/7 on the channels customers already use.
Discount impact
Improves customer satisfaction through faster resolutions, lowers support costs by deflecting repetitive inquiries from live agents, and ensures always-on service coverage without needing to scale headcount in line with demand.
Code-Free Conversational Bot Development
Business teams can configure and launch chatbots without heavy engineering support using a code-free development environment. Prebuilt conversation templates and intuitive design tools make it easier to build and iterate flows, so operations and support leaders can quickly translate their processes into automated dialogues.
Discount impact
Accelerates time-to-value for automation initiatives, reduces dependency on scarce developer resources, and allows non-technical stakeholders to continuously optimize customer journeys based on real usage data.
Advanced Natural Language And Intent Recognition
Virtual Agent combines natural language processing, sentiment analysis, and intent recognition to understand what customers mean, not just what they type. It handles nonlinear conversations, identifies user goals, and routes or responds accordingly, even when queries are ambiguous or phrased in everyday language.
Discount impact
Boosts containment and resolution rates, minimizes misunderstandings that frustrate users, and supports more human-like interactions that feel intuitive, driving higher adoption and better deflection from traditional support channels.
Workflow And Business Process Automation
Beyond answering questions, the platform triggers end-to-end workflows such as ticket creation, order updates, account changes, or approvals. By integrating with existing business systems, it can execute routine tasks automatically, turning conversations into actions without human touch for standard, rule-based scenarios.
Discount impact
Cuts handling time and manual work for internal teams, reduces errors in repetitive processes, and creates a measurable impact on operational efficiency and throughput across support, operations, and back-office functions.
Analytics, Reporting, And Continuous Optimization
Virtual Agent provides reporting and statistics on topics, intents, routing, and outcomes. Predictive analytics highlight emerging issues and opportunities for new conversations. Teams can monitor performance, identify gaps in knowledge or automation coverage, and prioritize enhancements that deliver the greatest business value.
Discount impact
Enables data-driven optimization of self-service experiences, helps quantify ROI from automation, and supports strategic decisions on where to invest next to further reduce costs and improve customer and employee satisfaction.
