Number of Seats/Users: AmericanChecked offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows AmericanChecked that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from AmericanChecked. AmericanChecked reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: AmericanChecked offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from AmericanChecked. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: AmericanChecked often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that AmericanChecked is generally seen as a reliable, easy‑to‑use background screening partner, with a few usability and speed gaps that some Spendbase clients flag.

Key positive themes our clients highlight:

• Clear, readable reports
• Many clients say the reports are “easy to read and understand.”

• Good structure and formatting make it simple for HR or compliance teams to make quick decisions.

• Ease of use

• Order entry is straightforward with only a few required fields.
• The platform layout makes it easy to find the right checks (criminal, MVR, OIG, child abuse/neglect, rental, etc.).

• Built-in prompts prevent missing mandatory fields before submitting an order.

• Excellent support and customization

• Our internal data shows very high satisfaction with AmericanChecked’s customer service.
• Clients value:
  • Fast responses via email and phone
  • Willingness to explain compliance‑related questions
  • Custom package creation to match national and state requirements
  • Educational efforts (for example, webinars on social media checks)

• Gaming and tribal clients especially like how packages can be adjusted to fit licensing investigations.

• Turnaround time

• Many Spendbase clients report typical turnaround in about 2 days, which is seen as efficient for most use cases.

Main pain points our clients report:

• Account access & login friction
• Frequent password resets and lockouts, especially for users who log in only a few times per year.

• This is perceived as secure but inconvenient.

• Ordering workflow & form design

• Some call the order page “outdated.”

• Mandatory middle-name fields (even when no middle name exists) frustrate users.

• Speed & clarity in edge cases

• In some instances, reports take longer than expected.
• Comment sections can be too brief, making certain findings hard to interpret without further clarification.

From a Spendbase savings perspective, clients typically see value in:
– Consolidating multiple screening types into one vendor
– Reducing internal admin time due to clear reports and helpful support
– Customizing packages so they pay only for the checks they truly need.