Number of Seats/Users: Array offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Array that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Array. Array reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Array offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Array. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Array often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Array delivers strong value for teams that need flexible data collection and offline inspections, but it comes with a learning curve and some stability issues on certain devices.

Overall sentiment
– Most Spendbase clients rate the product very highly (many 5/5 and 4/5 scores).
– A smaller group reports frustration with speed, crashes, and UI complexity.

What Spendbase clients like most
– Ease of building forms once learned
– Drag‑and‑drop builder
– Ability to clone and adjust forms quickly
– Field use and mobility
– Offline mode is praised repeatedly
– Native apps make it simple for instructors, field staff and customers to submit data
– Automation and integrations
– Email notifications, workflows, Google Drive, Excel, CRM and Mailchimp links
– Subforms and data search are seen as standout features
– Support and onboarding
– Fast, human support via chat, email and phone
– Free help with form setup and migration is viewed as a big cost saver
– Business impact
– Less paperwork and storage
– Faster internal processes and easier monitoring of field activity

Main pain points Spendbase clients flag
– Usability and learning curve
– Web interface and navigation feel “clunky” or “confusing,” especially at the start
– Non‑technical teams may struggle to unlock advanced features
– Performance and reliability
– Reports of lag during use
– Android app and, at times, iOS showing crashes or missing/partial submissions
– Reporting and exports
– Harder than expected to summarize orders or product counts
– Sync quirks with external sheets (deleted entries still present)
– Email alerts lacking key summary data in the message body
– Feature gaps
– No “save and return later” for partially completed forms
– Subscription payment handling and richer templates are desired

How we at Spendbase translate this into buying guidance
– Best fit: organizations that value offline inspections, strong workflows and personal support, and are ready to invest a bit of time in setup.
– Budget notes: factor in time for training and possibly extra testing on Android devices.
– Negotiation levers: highlight the need for stability, better reporting, and specific missing features when discussing pricing or contract terms.