Number of Seats/Users: B2BE offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows B2BE that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from B2BE. B2BE reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: B2BE offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from B2BE. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: B2BE often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that B2BE is generally well‑liked, especially for teams wanting to clean up their Procure‑to‑Pay and AP workflows, but there are a few gaps to be aware of before negotiating price and scope.

Overall sentiment
– Most Spendbase clients rate B2BE between 4.0–5.0 out of 5
– A smaller but meaningful group lands around 3.0 due to usability and reporting limitations

What Spendbase clients value most
Our clients consistently highlight a few strong points:

• Easy document and file sharing
• Supplier–buyer exchange of invoices, PDFs, and related documents is called out as a big time‑saver

• Helps track the AP process more clearly and reduces email chaos

• AP / P2P workflow coverage

• Strong fit for approvals, three‑way matching, and general AP automation

• Makes invoice approvals easier and helps centralize business operations in “one place”

• EDI and integrations value

• EDI acknowledgments and onboarding of suppliers are seen as successful once set up

• Good for scaling supplier connections over time

• Service and implementation quality

• Many clients call out honest sales scoping and “no surprises” in implementation
• Support is often described as responsive and helpful

Key friction points to factor into negotiations
Our internal feedback also flags some areas where clients struggle:

• Implementation speed
• Several clients mention longer‑than‑expected rollouts (up to a year in one case)

• Data alignment and validation with suppliers can drag timelines

• Learning curve

• Users mention it takes some time to fully understand all features

• Once learned, satisfaction increases notably

• Reporting and analytics gaps

• Limited ability to extract detailed data for month‑end analysis
• Dashboard is seen as not very actionable
• Search functions can miss invoices or behave inconsistently

Practical Spendbase takeaways for cost and value
– B2BE’s value is strongest where AP automation, EDI, and centralized invoice handling are top priorities.
– Discount leverage points:
– Longer implementation history and data‑alignment risks
– Gaps in analytics, dashboards, and invoice search reliability
– For many of our clients, B2BE becomes a solid AP backbone, but they often negotiate harder on price and implementation terms to offset the reporting and rollout challenges.