Number of Seats/Users: Be Aware Desktop offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Be Aware Desktop that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Be Aware Desktop. Be Aware Desktop reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Be Aware Desktop offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Be Aware Desktop. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Be Aware Desktop often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Be Aware Desktop (Be Aware 360) is seen by Spendbase clients as a young but very capable customer-service and CRM platform, with strong value for money and fast product evolution.

Key strengths Spendbase clients highlight
– Ease of use and adoption
– Simple, friendly interface
– Easy to search and track tickets
– Good for agents handling multiple channels in one screen

• Process & service management
• Strong workflow and ticket configuration
• Clear timelines and SLA/SLO tracking with visual status (semaforización)
• Solid escalation logic under one case number

• Field service capabilities in the same solution

• Cloud & integration basics

• SaaS on a major cloud provider (Amazon)
• Can integrate with external tools and CRMs

• Notifications and checklists support operations well

• Commercial value

• Frequently mentioned as cost‑effective and competitively priced
• Good price–quality ratio for CX, service desk, and sales/service together

Main gaps and pain points
Our internal data also shows some recurring limitations that can impact cost and negotiation strategy:
– Reporting & analytics
– Out‑of‑the‑box reporting is seen as limited for deeper analysis
– Some Spendbase clients need to export case by case to get full data
– Often a push to connect to external BI (Tableau, Power BI, etc.), which can add cost

• Functionality still maturing
• Some missing advanced features and multi‑level ticketing
• Not always fully “transversal” across large organizations

• Performance concerns in heavier environments

• Integrations & channels

• Need to couple with other apps for extra channels
• Some internal systems (like custom logistics or core systems) require bespoke integration
• Occasional issues with email replies and notifications, though newer releases seem to address part of this

What this means from a Spendbase discount perspective
– There is strong value in core ticketing and workflows, so discounts can focus on:
– BI/analytics add‑ons
– Extra channels and integrations
– Field service and advanced modules
– Given the product’s “young but improving” nature, our clients often secure:
– Roadmap‑linked discounts
– Bundled pricing for service + sales + field service
– Concessions on integration or reporting features to offset current gaps.