Number of Seats/Users: Clariti offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Clariti that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Clariti. Clariti reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Clariti offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Clariti. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Clariti often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Clariti is making a real impact for government organizations and related sectors, especially when it comes to moving operations online and increasing efficiency. Many Spendbase clients highlight several key strengths and a few areas for improvement.

Top benefits we’re seeing among Spendbase clients:

– User-Friendly Interface: Onboarding and daily use are made easier thanks to a clean, accessible platform. Teams mention that even less tech-savvy staff can adapt without much trouble.
– Seamless Integration: The system integrates well with accounting and other external tools, allowing teams to manage everything in one place and save valuable time.
– Cloud-Based Operations: Full cloud access means uninterrupted service, even during events like COVID closures—staff can work remotely, and public services continue smoothly.
– All-in-One Solution: Clariti combines multiple functions into one dashboard, reducing the need for separate systems. This helps organizations cut down on manual tasks and avoid data silos.
– Transparency and Reporting: Clients love being able to track submissions, approvals, payments, and requests online. Reporting dashboards make it easier to monitor workload, workforce, finances, and customer satisfaction.
– Great Support: There’s special appreciation for responsive and caring support teams, especially during tricky integrations or urgent situations.

Common pain points that Spendbase clients encounter:

– Customization Challenges: Adjusting features for unique organizational needs can be time-consuming and sometimes requires in-depth expertise.
– Payment/Accounting Limitations: Standard packages sometimes lack the payment flexibility needed; custom solutions may be necessary, especially for complex finance teams.
– Training & Documentation Gaps: Limited training materials, as well as challenges with time zone differences, can leave teams wishing for more hands-on help and better user guides.
– Cost Considerations: Licensing fees and customer service hours are mentioned as pain points, especially for those with tight budgets or smaller teams.
– Integration Hurdles: While ultimately successful, initial integrations can be bumpy, requiring close collaboration between teams.

Quick List of Features Spendbase clients value most:
– Online permitting and plan check
– Central dashboard for code enforcement
– Audit trails for management
– Mobile inspections and fieldwork
– Public-facing customer portals
– Custom reporting and analytics

In summary, our Spendbase clients are finding tangible efficiencies and improved transparency with Clariti, especially for permitting, code enforcement, and community development. The positives outweigh the negatives for most, but we recommend budgeting time and resources for training and potential customizations to get the full value from the platform. If you’re weighing Clariti, keep these insights in mind to maximize your ROI and smooth your implementation process.