Number of Seats/Users: Client 360 offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Client 360 that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Client 360. Client 360 reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Client 360 offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Client 360. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Client 360 often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Client 360 Housing Support Pro generally lands very well with housing teams, especially those going paperless and working heavily in the field.

Overall sentiment
– Average satisfaction score across our Spendbase clients: around 4.0 / 5
– Main value drivers: mobility, real-time access to tenant data, and reduced admin overhead

Key positives our internal data highlights

• Better on-site productivity

• Spendbase clients report being able to:

  • Access tenant details during visits
  • Complete more work in a single trip
  • Cut down on going back to the office for paperwork

• Paper-free operations

• Strong appreciation for:

  • Replacing paper forms with the mobile app
  • Reduced risk of lost forms
  • Faster processing of tenant-related tasks

• Ease of use

• Described as:
  • Straightforward to navigate
  • Smooth on iPads for field teams
  • “Fairly easily accessible” even for less technical staff

Main pain points our internal data shows

• Workflow and calendar friction
• Team appointments not transferring from report viewer
• This creates double entry and extra admin work

• Impact: time loss and some frustration for larger teams

• Form customization and hidden cost risk

• Forms on the iPad cannot be changed without extra payment
• Leads to:
  • Out-of-date forms in some organizations
  • Additional unplanned spend for customisation

• From a Spendbase discount angle, this is a key negotiation point to lock in up-front

• Human touch during visits

• Some Spendbase clients feel device use:
  • Reduces personal connection with tenants
  • Forces them to apologize for “looking at the screen”
• Operationally fine, but it does affect perceived service quality

Recommendations from a Spendbase cost-and-value perspective

• Negotiate:
• Free or discounted form customisations in the first year

• Inclusion of calendar/appointment sync in base pricing

• Operational tips:

• Train staff on “screen etiquette” with tenants
• Standardize which workflows must be digitized vs. done after the visit to keep the human touch