Number of Seats/Users: DAVO offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows DAVO that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from DAVO. DAVO reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: DAVO offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from DAVO. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: DAVO often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that DAVO by Avalara is a favorite choice among our clients, especially for automating the entire sales tax process. Small business owners across retail, food & beverage, and service industries regularly highlight several strong benefits, as well as a few concerns, when using DAVO.

Based on client insights, here’s what stands out:

Top Benefits
– Ease of Use: After setup, customers don’t have to lift a finger—DAVO collects, sets aside, and files sales tax automatically.
– Time Saver: Clients love the time saved on paperwork, reports, and monthly filings. This lets them focus on running their business.
– Peace of Mind: No more worrying about missing deadlines or not having funds for tax payments. Daily withdrawals help with budgeting and eliminated late fees.
– Reliable Filing: Several clients noted on-time and accurate submissions, which keep them compliant and stress-free.
– Customer Support: While most clients appreciate helpful and accessible support, some encountered slower response times and unresolved issues.

Areas for Improvement
– Cash Flow Impact: A few clients missed the ability to keep their sales tax funds in-house until payment was actually due. Daily withdrawals can be a strict adjustment.
– Cost Concerns: For some, especially very small businesses or seasonal operations, the subscription fee is a sticking point.
– Customer Service: Our clients in some cases experienced frustration with onboarding and refund processes, and felt response times could be faster.
– Multiple Registers: Some pointed out they pay extra for each register, which can add up.
– Trial Experience: One client was unable to fully explore the product during the trial because funds were debited right away.

What Clients Love Most
– The set-it-and-forget-it nature—DAVO just works in the background.
– Daily tax withdrawals mean the money is out of sight, out of mind, so there’s no temptation to spend reserved funds.
– Reliable email notifications after each filing—great for record-keeping.
– Eliminating late fees and earning filing discounts thanks to on-time submissions.
– Flexibility to integrate with many POS systems like Square, Clover, Toast, and more.

Where You May Save Even More
– Businesses that struggle with sales tax compliance or late fees get the best bang for their buck.
– Those with more than one location or register should watch out for multiple charges, but our Spendbase discounts can help offset those costs.

Overall, DAVO stands out as a life-saver for businesses that want to stay compliant without extra effort, and we can help you find savings too!