Number of Seats/Users: Ecopass offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Ecopass that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Ecopass. Ecopass reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Ecopass offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Ecopass. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Ecopass often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Ecopass is performing very strongly for event teams, especially on usability and support, with a few clear feature gaps that are worth tracking for future contract negotiations and discounts.

Overall sentiment:
– Average rating across our Ecopass clients is effectively at the top of the scale.
– Feedback is consistent between smaller teams and those already running 500‑person events.

Key strengths our Spendbase clients highlight:

1) Ease of use and adoption
– “Rápido”, “simple”, “intuitiva” and “fácil de usar” are recurring phrases.
– Teams move from small to mid‑sized events (up to ~500 attendees) without needing extra tools or heavy training.
– Intuitive UI reduces onboarding cost and time, which improves the effective ROI of the license.

2) Operational efficiency
– Check‑in and accreditation times are significantly reduced, especially for on‑site events and sports/jornada-type events.
– Platform stability (“siempre está disponible”) is mentioned as a direct enabler for larger or more critical events.

3) Service and support
– Strong emphasis on pre‑ and post‑sales support, plus on‑boarding guidance.
– When incidents occur (e.g., issues importing guest lists), response and resolution are described as quick and effective.
– This lowers the hidden “support overhead” that many teams otherwise cover internally.

Feature gaps and expansion opportunities:

1) CRM and data flows
Multiple Spendbase clients mention the same need:
– Direct integrations with CRM tools, especially:
– HubSpot
– Generic CRM via API
– Today, clients get good in‑platform metrics but want seamless export and sync.
This is a key negotiation point: you can push for roadmap commitments or integration support as part of your renewal or new deal.

2) Market and use-case expansion
– Ecopass is perceived as strong in corporate events.
– Some clients see untapped potential for entertainment and large mass events.
This suggests Ecopass is mature enough for broader usage, but you may want to validate pricing tiers for higher‑volume or entertainment scenarios.

Risk signals (currently low, but worth noting):
– Occasional technical hiccups (e.g., guest list upload issues) appear, but are systematically resolved by support.
– No persistent or structural problems are emerging across clients.

From a Spendbase discount and optimization perspective, the clear praise for support and usability, combined with repeated asks around CRM integrations, gives you solid leverage to negotiate better terms, integration assistance, or volume-based discounts.