Number of Seats/Users: Understory offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Understory that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Understory. Understory reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Understory offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Understory. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Understory often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Hey there! As a Spendbase discount specialist, I’ve gathered some insights from our clients about Understory, the experience management solution. Here’s what we’ve found:

Positive Highlights:

• User-Friendly Interface: Our clients appreciate Understory’s intuitive design, making it easy to set up and manage events.

• Time-Saving Automation: The platform’s automated features, like guest communications and calendar management, have significantly reduced administrative tasks.

• Responsive Support Team: The Understory team is noted for their prompt and helpful customer service, ensuring smooth operations for users.

• Professional Booking Pages: Clients value the customizable booking pages that enhance their brand’s online presence and provide a seamless experience for guests.

Areas for Improvement:

• Marketing Communications: Some clients have reported receiving unsolicited marketing emails, which can be off-putting.

• Automated Page Builder: While the automated booking page builder is a time-saver, it doesn’t always meet expectations, leading to the need for manual adjustments.

Overall, our clients find Understory to be a valuable tool for managing and growing their experience-based businesses, with a few areas that could benefit from refinement.