Number of Seats/Users: ExamOnline offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows ExamOnline that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from ExamOnline. ExamOnline reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: ExamOnline offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from ExamOnline. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: ExamOnline often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that ExamOnline is performing very strongly for most Spendbase clients, especially on usability, security, and support – with a few clear areas where we’d push for better pricing and feature concessions.

Key strengths our clients highlight:

• Ease of use & UX
• Simple, intuitive interface for both admins and candidates
• Easy exam setup, configuration, and deployment

• Smooth navigation even for first-time users

• Proctoring & security

• Very accurate AI-based monitoring, including facial tracking and dual camera options
• Strong tools to prevent cheating and ensure exam integrity

• Fairness score and detailed candidate behavior reports are highly valued

• Performance & reliability

• Stable at scale (thousands of candidates)
• Good failover behavior when connectivity drops

• Fast system performance and instant or rapid results

• Analytics & reporting

• Helpful analytical dashboards
• Detailed question-wise and time-based metrics

• Configurable reporting is a clear plus for many teams

• Support & onboarding

• Highly responsive support, even off-hours in some cases
• Smooth coordination from sales through deployment
• Training and hand-holding during initial exams is appreciated

At the same time, our internal data shows several consistent friction points where Spendbase typically negotiates harder:

• Pricing & commercial model
• A few Spendbase clients feel pricing is on the higher side relative to alternatives

• Lack of a free trial is mentioned often – strong leverage point for discounts or pilot credits

• Platform & feature gaps

• Limited browser support (often Chrome-only; no Internet Explorer, issues for Mac/Linux)
• Desire for:
  • Better UI polish
  • More branding/customization of the exam interface
  • More language options, especially European languages
  • Deeper LMS / third-party integrations
  • Drag-and-drop reporting, richer monitoring features, and optional chatbot support

From a Spendbase standpoint, ExamOnline delivers strong functional value, particularly for high-stakes, proctored exams. However, the recurring points about pricing, trials, platform limitations, and branding give us clear room to negotiate discounts, PoC periods, or added features at no extra cost for our clients.