Number of Seats/Users: EZFacility offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows EZFacility that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from EZFacility. EZFacility reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: EZFacility offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from EZFacility. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: EZFacility often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that EZFacility generally delivers strong operational value for sports, fitness, and recreational organizations, but there are a few important caveats to keep in mind when you negotiate pricing and scope.

Overall sentiment and fit
Most Spendbase clients score EZFacility highly for:

• Centralizing key workflows: scheduling, memberships, POS, billing, packages, reporting, and attendance in one platform
• Reducing double‑booking and chaos around fields, courts, leagues, and classes
• Strong onboarding and responsive support once the system is in place

Key strengths our clients highlight

1) Scheduling & resource management
– Very positive feedback on:
– Field/room/league scheduling
– Group and subgroup structures
– Preventing double bookings
– This is seen as “life changing” for complex facilities with many fields, classes, and events.

2) Packages, memberships & client management
– Packages and contract structures are widely appreciated once configured.
– Check‑in and front-desk flows are typically fast and reliable.
– Online booking and eCommerce for packages and lessons is a plus.

3) Support & training
– Customer support is consistently described as friendly, fast, and effective.
– Many clients say training made a complex system workable and boosted adoption.

Main friction points to factor into your negotiations

1) Learning curve & usability
– Several Spendbase clients describe the UI as:
– Not very intuitive
– Requiring frequent help calls
– Hard for new staff to pick up without structured training
– Some workflows (e.g., package setup, session logging, certain reports) feel “multi-step” and easy to forget.

2) Billing, invoicing & reporting gaps
– Complaints about:
– Too many steps to bill or add unpaid clients to classes
– Membership reporting not as simple as “one-click” counts
– Some reports hard to find or configure
– Requests for:
– Automatic email receipts
– Better membership-module flexibility

3) Product limitations & pricing sensitivity
– A few Spendbase clients flag:
– Limited flexibility for rental pricing by time of day
– More expensive merchant services compared to alternatives
– One very negative case around online forms (mobile compatibility and customization limits).

How Spendbase typically advises clients
– Push for:
– Clear training packages and ongoing support commitments
– Discounts or concessions if you’ll rely heavily on advanced billing, reporting, or rentals
– Clarity on payment processing fees vs. third-party options
– Plan extra onboarding time to document internal workflows, especially for new front‑desk staff.