Number of Seats/Users: LiveShare offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows LiveShare that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from LiveShare. LiveShare reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: LiveShare offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from LiveShare. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: LiveShare often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that LiveShare (often mentioned to us as FamilyMetrics) is generally seen by Spendbase clients as a solid, easy-to-learn cloud tool for social services teams, with a few workflow gaps that matter day-to-day.

Key positives our clients highlight:

• Ease of use
• Simple, intuitive interface
• New staff can get up to speed quickly

• Navigation between modules feels straightforward

• Reporting strength

• Strong ability to generate demographic reports
• Supports outcome tracking for clients and programs

• Helps agencies pull data for funders and leadership without heavy IT support

• Fit for social services

• Features match the documentation needs of caseworkers and specialists
• Cloud access works well for teams that are often in the field or working hybrid

Main pain points we see repeatedly:

• Data correction is clunky
• Changing or correcting entries often requires remembering the original date used at input
• This leads to extra time spent tracking down records

• Higher risk of outdated or inconsistent data if staff skip corrections

• Workflow friction

• When corrections are hard, staff sometimes create duplicate entries instead of editing
• This can inflate data volumes and make reports slightly less clean

From a Spendbase cost and discount perspective, these insights translate into:

• Value drivers our clients actually use
• Reporting and demographic analysis are heavily used; this is where LiveShare delivers the most perceived ROI.

• Simpler onboarding means less paid training time and quicker time-to-value.

• Areas to negotiate or right-size

• If your team spends a lot of time on data corrections, we often advise:
  • Pushing for configuration support or admin training as part of the deal
  • Using this friction point in discount discussions
• For teams not using advanced modules beyond reporting and basic documentation, we frequently recommend:
  • Trimming unused add-ons
  • Moving to a tier that better reflects real usage

Overall, our internal data shows that LiveShare is a good fit for agencies prioritizing easy reporting and straightforward daily use, but you should factor in the extra effort around data corrections when evaluating true total cost and when negotiating pricing and discounts.