Number of Seats/Users: Navan offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Navan that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Navan. Navan reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Navan offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Navan. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Navan often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Navan is seen as a strong, user‑friendly travel and expense hub, but with some very real cost and workflow pitfalls that finance teams should watch closely.

Key positives our Spendbase clients highlight:

• Simple interface and easy onboarding (after the first learning curve)
• Fast expense submission and reimbursements
• Strong customer service for flight issues and last‑minute changes
• All travel in one place (flights, hotels, cars, trains, expenses)
• Good safety visibility for knowing where employees are
• Attractive perks:
• special hotel rates
• rewards / “save & share” programs (e.g., Amazon gift cards for cheaper options)
• loyalty and status recognition with airlines and hotels

From a savings perspective, the story is mixed:

• Many clients see meaningful hotel savings and better trip organization.
• At the same time, our internal data shows recurring complaints that:
• flight options in Navan can be more expensive than booking directly
• some destinations “spike” in price in the app for no obvious reason
• additional fees appear across bookings
• car rental pricing can differ 3–5x from what’s shown, causing painful reconciliations

Operational and policy issues we see:

• Approval flows sometimes delay bookings, leading to price changes
• Policy is not always embedded cleanly (e.g., premium economy or business-class rules)
• Limited customization for power users and travel planners
• Occasional SSO/integration issues
• Cancellations and complex itineraries are harder to handle; a few clients report:
• very long support wait times for changes
• confusing cancellation UX
• rare but serious issues like double charging by Navan and airlines

Overall pattern:

• Fantastic fit for:
• companies moving from unmanaged travel
• organizations that value strong support and rewards

• straightforward business travel with clear policies

• Higher‑risk fit for:

• teams with complex travel personas and edge cases
• companies highly sensitive to fare parity and hidden fees

From a Spendbase discount and optimization angle, we typically recommend:

• Ongoing price benchmarking vs. direct airline/hotel channels
• Close monitoring of fees and car rental discrepancies
• Tight configuration of approvals and policy rules
• Negotiating Navan commercial terms with clear SLAs for support and billing accuracy

Used thoughtfully, Navan can deliver comfort and control, but it requires active cost governance to avoid overpaying.