Number of Seats/Users: Perpetua offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Perpetua that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Perpetua. Perpetua reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Perpetua offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Perpetua. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Perpetua often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Perpetua is a very polarizing tool: when it works, it can drive strong results, but there are serious concerns around billing, support, and reliability that you should factor into any pricing or contract discussion.

Key positive themes our Spendbase clients report:

• Performance & ROI
• Some clients saw:
  • Product velocity up to +200%
  • ACOS reductions around 30%
  • Month‑over‑month sales growth when campaigns were set correctly
• Automation & ease of use
• “Set‑it‑and‑forget‑it” style bid optimization
• Clean interface, simple goal setting (e.g., target ACOS)
• Strong appeal for agencies managing multiple accounts
• Coverage
• Useful for Amazon, Walmart, Instacart, and other major ecommerce channels.

Main risks and pain points:

• Billing and contract issues
• Unexpected charges (e.g., migrations from Sellics without clear consent)
• Difficulty canceling and removing cards
• Disputes over refunds and being billed after promised cancellation
• Support quality and responsiveness
• Long wait times or no answers to specific questions
• Promised credits or fixes not followed up quickly
• Perception that some features feel like “beta” but are fully charged
• Technical reliability
• Bugs, especially around sync between Perpetua and Amazon
• Ads showing paused in Perpetua but active in Amazon and vice versa
• Data delays of up to 2 days, limiting real‑time decision making
• Onboarding & results gap
• Onboarding taking weeks while billing is already active
• Several clients reporting:
  • Lower sales (down ~30%)
  • Higher ad spend and worse margins
  • Difficulty reverting back to previous Amazon campaign setups
• Pricing concerns
• Perceived as expensive versus alternatives (e.g., flat‑fee tools)
• Frustration with paying full price while features don’t perform as expected.

From a Spendbase discount and cost‑optimization standpoint, this means:

• Push hard on:
• Clear cancellation terms and written non‑renewal rules
• SLA on support response times and bug resolution
• Trial or pilot periods where billing only starts after successful onboarding
• Caps or performance‑based pricing if results do not improve key metrics.

Our internal data suggests: if you decide to use Perpetua, negotiate strict commercial protections and performance expectations up front to avoid both overspend and operational headaches.