Number of Seats/Users: PhishingBox offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows PhishingBox that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from PhishingBox. PhishingBox reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: PhishingBox offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from PhishingBox. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: PhishingBox often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that PhishingBox is generally very well received by our clients, especially for raising phishing awareness and running realistic simulations.

Overall sentiment
– Average satisfaction is very high (around 4.7–4.8/5).
– Most Spendbase clients report clear improvements in phishing awareness and fewer successful phishing attempts after rollout.

What Spendbase clients like most
– Ease of use & setup
– Simple initial configuration
– Quick to launch campaigns, even with small IT teams
– Cloud-based, no expensive hardware required
– Training & simulations
– Realistic phishing simulations that feel close to real attacks
– Strong impact on employee behavior and awareness
– Easy to schedule and automate recurring tests
– Templates & content
– Large starter library of templates
– Good training courses and learning resources
– Reporting & analytics
– Detailed campaign analytics
– Clear visibility into user behavior and risk trends
– Helpful management reports to show progress over time
– Support
– Fast, responsive, and “hands-on” assistance from the vendor

Most common pain points
Our data also shows a few recurring frictions:
– Templates
– Desire for more variety and more industry‑specific templates
– Need for better template organization and more flexible customization
– Interface & UX
– Some clients find parts of the UI confusing or dated
– Email/template editor can be clunky (e.g., image sizing, advanced customization)
– Features & integrations
– Requests for more 3rd‑party integrations
– Interest in extended vulnerability scanning and “user‑mode” checks
– A few mentions of loading delays and initial deployment hurdles
– Pricing
– Most see it as cost‑effective, especially for small teams
– A minority feel it’s slightly expensive compared to alternatives
– Lack of a free trial makes evaluation harder for some buyers

How we at Spendbase usually advise
– PhishingBox fits best for companies that value strong training content and measurable awareness gains.
– When clients feel pricing is on the higher side, we often:
– Right‑size license counts and campaign frequency
– Consolidate overlapping tools
– Push for volume or multi‑year discounts where usage justifies it.

Net takeaway: PhishingBox delivers strong security awareness and reporting; the main gaps are around template depth, UI polish, and broader integrations, which we factor in when negotiating pricing and designing the optimal license mix.