Number of Seats/Users: Refresh offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Refresh that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Refresh. Refresh reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Refresh offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Refresh. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Refresh often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Refresh is landing very well with most Spendbase clients, especially those focused on engagement, recognition, and deskless or distributed teams.

Overall sentiment is very positive, with feedback clustering around a few clear strengths:

1) Platform strengths our clients highlight
– Deep customization
– Highly configurable to match existing processes and culture
– White‑labeled mobile app and company branding
– Flexible setup for awards, kudos, and recognition flows

• Communication & engagement
• Strong tools for company-wide messaging and surveys
• Central hub for benefits, goals, and HR resources

• Social-style feeds that make recognition visible and “real”

• Employee recognition & culture

• Peer-to-peer and manager-led recognition both used heavily
• Support for key annual awards and milestone programs

• Automated achievement and anniversary acknowledgments

• Extra value add

• Onboarding workflows and forms that reduce admin time
• Wellness and fitness programs (including live video sessions)
• Integrations that allow clients to drop multiple point solutions

2) Value and ROI signals
Our internal data shows that many Spendbase clients:
– See Refresh as “best in class” relative to price
– Have replaced other tools, which effectively offsets much of the cost
– Report strong employee adoption, especially for mobile and wellness features

This is exactly where we, as Spendbase discount specialists, see room to:
– Quantify savings from tool consolidation
– Negotiate volume-based discounts tied to wider rollout
– Secure favorable terms for future feature expansion and integrations

3) Recurring pain points and negotiation levers
While criticism is rare, a few themes appear:
– Desire for more frequent feature updates and roadmap clarity
– Interest in expanding usage across more teams or systems
– Concern about becoming “dependent” on wellness and engagement content

These points are valuable levers when we negotiate:
– Commitments on update cadence and roadmap visibility
– Scalable pricing as usage grows
– Strong renewal terms to de-risk long‑term reliance

In short, our internal data shows that Refresh delivers high satisfaction and consolidation value. The main opportunity for Spendbase clients is not whether to use it, but how to secure the best possible price and terms as adoption increases.