Number of Seats/Users: Resolve offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Resolve that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Resolve. Resolve reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Resolve offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Resolve. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Resolve often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that clients utilizing Resolve have experienced significant improvements in their IT operations. Key insights include:

• Enhanced Automation and Efficiency: Clients report that Resolve’s automation capabilities have streamlined numerous internal processes, from routine operational tasks to complex workflows. The platform’s stability and reliability are frequently highlighted, making it a cornerstone of many organizations’ automation strategies.

• Scalability and Integration: The platform’s scalability and robust integration framework are praised for unifying disparate IT ecosystems. With over 1,000 prebuilt integrations and support for various protocols, Resolve facilitates seamless connectivity across diverse systems.

• User-Friendly Workflow Creation: The no-code workflow creation feature empowers teams to build and deploy workflows efficiently. This ease of use is particularly beneficial for organizations aiming to reduce dependency on specialized coding skills.

• Proactive Incident Management: Clients appreciate Resolve’s proactive incident management capabilities, which detect anomalies and remediate issues before they escalate. This approach has led to a significant reduction in incident resolution times and improved service uptime.

• Service Desk Automation: The platform’s ability to handle routine service desk requests autonomously has resulted in a notable decrease in ticket volumes. This automation not only cuts ITSM licensing costs but also boosts employee productivity and satisfaction.

• Security and Compliance: Resolve’s adherence to stringent security and compliance standards, including SOC I, SOC II, and ISO 27001 certifications, provides clients with confidence in the platform’s ability to handle sensitive data securely.

While the majority of feedback is positive, some clients have noted areas for improvement, such as the need for more proactive support and the desire for additional pre-built solutions to reduce the need for custom development.

Overall, our clients find that Resolve significantly enhances IT operations by reducing manual workloads, improving efficiency, and ensuring robust security and compliance.